Promote Sign in Sign up

Task automation

Moveworks ✓

AI-powered platform for solving employee issues at work.

3.4k views 84.2K/mo traffic 11 saves Unknown
Automated Support Employee Assistance Conversational AI
More categories (4)
AI Helpdesk Internal Support Bot Workplace Innovation Task automation
Visit website Sign in to save

Verdict

A quick read before you dig into the full page.

Best if
AI-powered platform for solving employee issues at work
Skip if
Limited machine learning models
Pick this when
Automated conversational employee support

Considering SureThing.io - "OpenClaw" for Beginners instead? Compare side by side

Overview

Moveworks is a conversational AI platform designed to automate employee support and maximize productivity. With its advanced large language models, such as GPT-3, Moveworks enables employees to connect with enterprise systems and resolve issues, as well as prevent problems at work.

Its automation capabilities can help reduce costs while improving the employee experience. The platform offers solutions for different teams, including IT, HR, finance, facilities, and employee communications, and can be used for various use cases such as HR service desk, identity access management, IT service desk, IT service management, and knowledge management across many industries.

Moveworks provides multiple features, such as employee experience insights, multilingual support, performance dashboards, triage, and integration partners.

Its experiences include answers, approvals, concierge, employee communications, control center, groups access, and software access. Moveworks also offers insights into service desk performance by automatically analyzing unstructured language in ticket data.

Moveworks has been trusted by CIOs and employee experience leaders to prioritize high-impact automation projects that uncover insights and optimize service desk performance.

It has been named a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. Moveworks' automation solutions are used by many organizations, including Luminis Health, Broadcom, and Stitch Fix.

Moveworks website

Access & connections

Where you can use Moveworks.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Text

Output

  • API
  • Text

Pros & cons

Pros

  • Automated conversational employee support
  • Large language model usage
  • Connects employees to systems
  • Issue resolution and prevention
  • Reduced costs
  • Improves employee experience
  • Solutions for many teams
  • HR service desk usage
Show 42 more
  • Identity access management
  • IT service management
  • Versatile in industries
  • Employee Experience Insights
  • Multilingual support
  • Performance dashboards
  • Triage Integration partners
  • Unstructured language analysis
  • Prioritizes high-impact projects
  • Moveworks API
  • Employee Communications
  • Groups Access
  • Software Access capabilities
  • Concierge service
  • Control Center solution
  • Employee Onboarding feature
  • Forrester Wave Leadership
  • Used by renowned organizations
  • Enterprise answers feature
  • Interactive Employee Communications
  • Semantic search techniques
  • Combined federated knowledge
  • Craft directive communications
  • Answers common HR questions
  • Pre-trained with proprietary dataset
  • Centralized knowledge base
  • Daily model refresh
  • Message-driven actions
  • Improved service desk performance
  • Automates 75% IT issues
  • Supports HR at scale
  • Unlocked productivity
  • Turns requests into actions
  • Significant incident reduction
  • Automated support
  • Eliminates 75% help desk load
  • Internal communications solution
  • Facilities management capability
  • Finance team solutions
  • API documentation
  • System status updates
  • Resource Center availability

Cons

  • Limited machine learning models
  • Complex UI navigation
  • Could take weeks to deploy
  • Reliant on daily model refreshes
  • Limited to 30+ enterprise systems
  • Restricted language support
  • Non-real time employee communication
  • Reliant on unstructured language analysis
Show 1 more
  • Limited to predefined use cases

Compare alternatives

Similar tools in the catalog — with a clear reason to open each one.

Why look Offers a public API

Full comparison

Why look Higher community rating

Full comparison

Free + from $16/mo

Full comparison

Why look Offers a public API

Full comparison

Why look Higher community rating

Full comparison

from $50/mo

Full comparison

Releases 1

Initial release February 1, 2022 Current
Initial release of Moveworks.

FAQ 12

What is Moveworks?
Moveworks is a conversational AI platform that automates employee support and enhances productivity. Utilizing advanced large language models such as GPT-3, Moveworks enables workers to interact with enterprise systems, resolve problems, and forestall issues at their jobs. It provides automation amenities that can help cut expenses while improving the worker experience. This platform can be utilized by several teams, including IT, HR, finance, facilities, and employee communications. Its solutions range across various use cases such as HR service desk, identity access management, IT service desk, IT service management, and knowledge management across multiple industries.
How does Moveworks use AI to automate tasks?
Moveworks uses AI by implementing advanced large language models, such as GPT-3, to connect employees with enterprise systems and resolve issues. The AI is trained to understand and process unstructured language and problems specific to enterprise workflows. It then generates appropriate responses or solutions to help resolve the issues. This AI-backed automation significantly reduces the need for human interference and the time taken to solve various issues, thereby improving productivity and cost efficiency.
Which teams can benefit from using Moveworks?
Moveworks can benefit a wide range of teams within an organization. These include IT, HR, finance, facilities, and employee communications. The platform tailors its support services according to the specific needs and workflows of each team, enabling them to tackle issues efficiently and engage in more effective communication and task management.
What are some specific use cases for Moveworks?
There are several specific use cases for Moveworks. These include HR service desk, identity access management, IT service desk, and IT service management. Each of these uses employs Moveworks' AI and task automation features to streamline processes, improve response times, and increase productivity across the respective functions.
What features does Moveworks offer for employee support?
Moveworks offers multiple features for employee support, including employee experience insights, triage, and performance dashboards. The Insights function helps understand employee behavior, issues, and trends. The Triage feature smartly categorizes issues and escalates them based on their importance, allowing for effective issue resolution. Performance Dashboards provide a visual representation of the platform's performance and key metrics. Furthermore, there are also features like Approvals, Concierge, Control Center, Groups Access, and Software Access.
Does Moveworks provide multilingual support?
Yes, Moveworks provides multilingual support, enabling organizations to cater to a diverse pool of employees across different geographical locations. This feature ensures that language barriers do not hinder employee support and interaction with the platform.
How can Moveworks help to reduce costs?
Moveworks can help reduce costs through its AI-driven automation capabilities. By resolving issues and automating tasks that would otherwise require manual intervention, Moveworks minimizes the need for additional manpower, thereby reducing labor costs. Further, the speed and efficiency brought on by automation lead to increased productivity and reduced downtime, contributing to cost-efficiency.
Can Moveworks be used for knowledge management?
Yes, Moveworks can be used for knowledge management. It uses advanced search techniques, such as semantic search powered by large language models like GPT-3, to generate a unified and enriched knowledge base from multiple systems and public sources. This helps employees have a singular, comprehensive pool of information to leverage, thereby enhancing knowledge management.
How does Moveworks analyze service desk performance?
Moveworks analyses service desk performance automatically by examining the unstructured language in ticket data. This analysis provides insights into the service desk activities, enabling organizations to better comprehend their issue trends, response times, common problems, and other useful facets of service desk performance.
Was Moveworks named a leader in the Forrester Wave report?
Yes, it was. Moveworks was recognized as a Leader in the Forrester Wave, Chatbots for IT Operations Q4 2022 Report. This recognition indicates Moveworks' robust capabilities and acknowledged success in IT operations automation.
Which companies use Moveworks' automation solutions?
Several organizations trust and use Moveworks' automation solutions. Some prominent companies among them are Luminis Health, Broadcom, and Stitch Fix.
Can I request a demo of Moveworks?
Yes, a demo of the Moveworks platform can be requested. The request for demo link is available on their website.
Moveworks
Visit website