Typewise ✓

Typewise is an AI Communication Assistant designed to facilitate customer service and sales operations. It assists teams in providing excellent customer service at scale as it generates responses that are attuned to a companys specific tone, thereby enhancing Customer Satisfaction Scores and Net Promoter Scores.

The tool is also geared towards boosting operational efficiency by helping reduce average handling times, increase First Time Resolution rates, and accelerate Response Times.

Typewise even has a custom AI feature that allows companies to leverage their data to provide accurate, tailored, and multilingual communications to their customers.

Feature-wise, it includes Magic Reply, Text Prediction, Message Optimizer, Real-time Translation, Grammar & Spelling Check, and an Insights Hub. Magic Reply crafts email and chat responses based on past messages, knowledge base, and set communication rules.

Text Prediction completes entire sentences and paragraphs in real-time, while the Message Optimizer improves conversation quality. With Real-time Translation, incoming messages and responses can be translated into multiple languages, and Grammar & Spelling Check offers immediate correction of mistakes for flawless communication.

The Insights Hub lets businesses oversee the quality and performance of their customer communications in real-time. The tool can be integrated with various data sources to provide up-to-date responses, and it can also be segmented per brand, team, or communication channel to maintain content and voice consistency.

An additional feature lets Typewise learn from a company's top-performing agents to enhance output quality and customer satisfaction. Typewise can be set up quickly and supports integration with various CRMs, promising data privacy, security, and compliance with GDPR standards.