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CRM 2026 Rank: #2968

Twenty ✓

Build your enterprise CRM at AI speed.

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CRM Customer Relationship Management Enterprise CRM
More categories (3)
Sales Management Marketing Management Customer Service
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Trial; then from $9/mo

Verdict

A quick read before you dig into the full page.

Best if
Build your enterprise CRM at AI speed
Skip if
Complex customization
Pick this when
Open Source CRM

Considering Lightfield instead? Compare side by side

Overview

Twenty is an Open Source Customer Relationship Management (CRM) tool designed to cater to the unique and complex needs of modern teams. It is modular and flexible to ensure it scales with a business's growth and quickly adapts as the business evolves.

Twenty empowers technical teams to build a custom CRM by providing essential building blocks which include workspace and dashboard management, contact and opportunity tracking, task and note creation, and workflow customization.

Furthermore, Twenty allows businesses to form relationships between various categories of data. This means businesses can create consistent, organized, and interconnected data collection, assisting in efficient and insightful decision making.

Crucially, as an open-source tool, Twenty encourages community modifications and improvements to perpetually enhance the tool and keep it relevant. All these features combined make Twenty an effective CRM solution that can be used to manage sales, customer service, and marketing processes.

Twenty website

Access & connections

Where you can use Twenty, and what it plugs into.

Platforms

Web

Integrations

Make

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Tabular
  • Text

Output

  • Tabular
  • API
  • Text

Pros & cons

Pros

  • Open Source CRM
  • Scales with business growth
  • Adapts to business evolution
  • Custom CRM building
  • Workspace and dashboard management
  • Contact and opportunity tracking
  • Task and note creation
  • Workflow customization
Show 22 more
  • Data relationship formation
  • Organized, interconnected data collection
  • Facilitates efficient decision making
  • Community modifications and improvements
  • Sales, customer service, and marketing management
  • Modular and flexible design
  • Handles complex business needs
  • Allows self-hosted instances
  • Cuts down CRM costs
  • Real-time data updating
  • Built-in patterns, shortcuts, and layouts
  • Familiar, modern interface
  • Enhances operational efficiency
  • Composable CRM and internal apps
  • Reduced vendor risk
  • No forced migrations
  • Normal-like developer experience
  • Local setup and live testing
  • No proprietary tooling
  • Production-grade building blocks
  • Tool familiar to GTM teams
  • Scaffolding launch-ops CRM

Cons

  • Requires technical expertise
  • Community modifications inconsistency
  • Open-source security risks
  • Complex customization
  • Potential for data disorganization
  • Dependent on community improvements
  • No mention of analytics features
  • No specified integration options
Show 1 more
  • Unspecified scalability limits

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Releases 1

Initial release August 20, 2026 Current
Initial release of Twenty.

FAQ 12

What is Twenty?
Twenty is the #1 Open Source Customer Relationship Management (CRM) tool designed specifically for the varied and intricate needs of present-day business teams. This modular and flexible CRM tool enables tech teams to build a tailor-made solution that satisfies their unique business requirements by offering vital functionalities. These include workspace and dashboard administration, contact and opportunity tracking, task and note generation, and workflow customization.
How does Twenty support business scalability?
Twenty supports business scalability by providing a flexible and modular CRM tool that quickly adapts as the business evolves. As a business grows and evolves, Twenty offers the flexibility to adjust its features and integrate it into the existing business processes. With its provision for relationship formation among different categories of data, it allows organizations to have organized and interconnected data collection, further facilitating business scalability.
Can I add my customizations to Twenty's CRM?
Yes, Twenty is built to accept and encourage customizations. As an open-source tool, it allows individuals and businesses to modify its features as per their needs. You can build custom objects, fields, views, and no-code workflows straight from settings and these customizations don't entail any additional charges.
Does Twenty provide contact and opportunity tracking functionalities?
Yes, Twenty provides extensive tools for contact and opportunity tracking. This allows businesses to monitor their communication contacts and trace all opportunities, making it easier to manage effective customer relationships.
What is workflow customization in Twenty?
In the context of Twenty, workflow customization refers to the ability to personalize the operational process to fit a business's unique needs. This includes customizing and creating tasks, setting up automations, and adapting the software any time as per evolving business requirements.
Can Twenty manage marketing processes?
Yes, Twenty can be effectively used to manage marketing processes. With its detailed data organization, relationship formation, and tracking capabilities, it provides an efficient way for marketing teams to strategize, implement, and optimize their campaigns.
Is Twenty a good tool for sales management?
Absolutely, Twenty is designed to efficiently manage sales processes with its wide range of CRM features. Its contact and opportunity tracking features, combined with task creation, note creation, and workflow customization provide a comprehensive solution for sales management.
Can I integrate Twenty CRM into my existing business processes?
Yes, Twenty is designed to seamlessly integrate into your existing business workflows. Its flexible and customizable nature allows it to adapt to your business’s unique needs, making it easier to fit Twenty into your pre-existing processes.
How does Twenty facilitate data organization and relationship formation?
Twenty facilitates data organization by allowing businesses to create relationships between various categories of data. This feature enables businesses to have a consistent, orderly, and interconnected data collection leading to an effective and efficient data organization. It helps in categorizing data into different sets, managing these sets, and effortlessly accessing them, making business operations more efficient.
Can Twenty be used for customer service management?
Yes, Twenty can be efficiently integrated into customer service management. Its various features like note and task creation, opportunity tracking, and contact management, lets companies effectively monitor customer interactions, issues, and feedback, essential for providing exceptional customer service.
How user-friendly is the Twenty dashboard?
The Twenty dashboard is very user-friendly. It provides a clean and intuitive interface that's meant to offer a seamless experience to users. Twenty's workspace and dashboard management functionalities allow users to set up their workspace as per their needs and preferences, further enhancing its user-friendliness.
Can I track tasks and create notes using Twenty?
Indeed, with Twenty, you can easily track tasks and create notes. These features enable businesses to keep track of all their professional duties and create systematic records, significantly improving business operations and productivity.
Twenty Trial; then from $9/mo
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