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Customer support 2026 Rank: #2430

Optlo ✓

Customer support agents that run on the AI model you choose.

Source rating 5.0 (1) 106 views 4 saves Free Trial
AI Customer Support AI-Model-Customization BYOAI
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BYOK Chatbot Customer Service Customer support
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Trial; then from $19/mo

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Verdict

A quick read before you dig into the full page.

Best if
Customer support agents that run on the AI model you choose
Skip if
Website chat only — email, phone and tickets stay in your helpdesk
Pick this when
Pay your AI provider directly, no markup

Considering GPT Trainer instead? Compare side by side

Overview

Optlo is a website support agent that runs on an AI account you own, which means you decide which model answers. Point it at your key for OpenAI, Anthropic or Google Gemini, then route the cheap questions to a small model and the ones that matter to a strong one. Changing that later is a setting, not a migration.

Because the key is yours, usage bills to your provider at their published rate, nothing is marked up per resolution, and your spending caps stay where you already set them.

Whichever model you choose, the agent draws its answers from your own material rather than a generic corpus, and it works inside flows you control — start from a template or build your own — so a cheaper model is not a riskier one. It can call Stripe or your own API mid-chat when a question needs a live lookup. When it should not be answering at all, it says so and passes the customer to a person, thread intact.

Platform subscription from $19 a month. Seven-day trial with AI usage included, no card.
Optlo website

Access & connections

Where you can use Optlo, and what it plugs into.

Platforms

Web

Integrations

Stripe

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Tabular
  • Text

Output

  • API
  • Text

Highlights

  • SOTA
  • Agents

Supported features

  • Agents

Models

Text

Claude Opus 5 Gemini 3.6 Flash

Image

Claude Opus 5 Gemini 3.6 Flash

Audio

Gemini 3.6 Flash Gemini 3.5 Flash Lite

Video

Gemini 3.6 Flash Gemini 3.5 Flash Lite

Coding

Claude Opus 5 Gemini 3.6 Flash

Pros & cons

Pros

  • Pay your AI provider directly, no markup
  • Start from a workflow template or build your own
  • Switch models per workflow step
  • Answers from your own site, docs and help centre
  • Human handoff with the thread intact
  • Every conversation step is inspectable and editable
  • 7-day trial with AI usage included, no card

Cons

  • Website chat only — email, phone and tickets stay in your helpdesk
  • You hold your own OpenAI, Anthropic or Google account
  • Interface is English only (the agent speaks many languages)

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Releases 1

Initial release August 25, 2026 Current
Initial release of Optlo.

FAQ 10

Which AI models can Optlo run on?
Optlo
🛠️ 1
tool
wrote:
Optlo runs on your own OpenAI, Anthropic or Google Gemini account. The current list covers the GPT-5.4 to GPT-5.6 families, Claude Haiku, Sonnet, Opus and Fable, and Gemini 3.1 to 3.6 — 17 models in all. You can send different steps of a conversation to different models.
Do I need my own AI provider account?
Optlo
🛠️ 1
tool
wrote:
On a paid plan, yes. You connect your own key and pay OpenAI, Anthropic or Google directly at their published rates. The 7-day trial includes AI usage, so you can try Optlo before setting a key up.
Is there a free plan?
Optlo
🛠️ 1
tool
wrote:
No. There is a 7-day trial with no card required and AI usage included, but no permanently free tier.
Do I have to build the workflows myself?
Optlo
🛠️ 1
tool
wrote:
No. Optlo ships ready-made workflow templates you choose during setup. The visual editor is there if you want to change one or build your own, and every step stays readable and editable.
What happens when the agent does not know the answer?
Optlo
🛠️ 1
tool
wrote:
It says so rather than guessing, and hands the conversation to a human operator with the full thread and context attached.
Can the agent look up live data mid-conversation?
Optlo
🛠️ 1
tool
wrote:
Yes. Secure connectors reach Stripe or any HTTP API while the customer is still typing, so it can check an order, look up a subscription or update a record.
Does Optlo replace my helpdesk?
Optlo
🛠️ 1
tool
wrote:
No. Optlo is a website chat agent. Email, phone and ticketing stay where they are — it is built to run alongside the helpdesk you already have.
What languages does it handle?
Optlo
🛠️ 1
tool
wrote:
The agent holds conversations in many languages. The Optlo interface itself is English only.
How do I train the agent?
Optlo
🛠️ 1
tool
wrote:
You point it at material you already maintain — your website, your product documentation and your help centre — and you can add written answers by hand for the questions those don't cover. That becomes the knowledge base the agent answers from.
How secure is my data in Optlo?
Optlo
🛠️ 1
tool
wrote:
Conversations run through your own AI provider account rather than a vendor's, so your usage and spend limits stay in a console you control. Every step the agent takes is visible and auditable, so you can see exactly what it did and why.
Optlo Trial; then from $19/mo
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