Side by side
CoSupport AI vs Optlo
Compare what each tool does, what it costs, and how it fits your workflow.
Designed for
AI for support ops that drown in repetitive tickets.
Customer support agents that run on the AI model you choose.
Primary task
Customer support
Customer support
Pricing
Free Trial · Trial; then from $99/mo
Free Trial · Trial; then from $19/mo
Pricing details
Free + from $99/mo
Free + from $19/mo
Billing cycle
Monthly
Monthly
API access
Listed as available
Not documented
Platforms
Web, Chrome Extension
Web
Integrations
Zendesk
Stripe
Source rating
5.0 / 5 · 1 ratings
5.0 / 5 · 1 ratings
Catalog views
19k
106
Estimated monthly traffic
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Catalog imported
31 Aug 2026
29 Aug 2026
Listed strengths
- Resolution rate guarantee in writing: 60% by day 60, or you pay nothing
- 2.0 agent reasons in steps: searches, checks, re-checks before answering
- Acts on tickets: refunds, order updates, subscription cancellations
- Decision log on every reply shows why the AI answered that way
- Shopify and Stripe run out of the box
- Pay your AI provider directly, no markup
- Start from a workflow template or build your own
- Switch models per workflow step
- Answers from your own site, docs and help centre
- Human handoff with the thread intact
Listed limitations
- Onboarding runs with the CoSupport team, no self-serve signup
- No proactive support features.
- Performance quality depends on the data quality.
- Built for teams with real ticket volume; light inboxes see slower payback
- Website chat only — email, phone and tickets stay in your helpdesk
- You hold your own OpenAI, Anthropic or Google account
- Interface is English only (the agent speaks many languages)