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Customer support

Kotae ✓

Automate customer inquiries with an AI chatbot

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AI Chatbot Small Business Tool Customer Support
More categories (4)
Question Handling Customer Engagement Task Automation Customer support
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Trial; then from $9/mo

Verdict

A quick read before you dig into the full page.

Best if
Automate customer inquiries with an AI chatbot
Skip if
Doesn't handle complex queries
Pick this when
Multilingual (80+ languages)

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Overview

Kotae is an AI-powered chatbot designed primarily for small businesses. The tool is trained using content scraped from a website, training files, or FAQs provided by the business.

This allows Kotae to effectively generate responses to customer inquiries based on the company's own data. The chatbot integrates directly into a business's website, ready to interact with customers around the clock, in over 80 languages.

The tool allows for a high degree of personalization, enabling businesses to customize the bot's appearance with their respective brand logos, theme color, and welcome message.

Kotae's responses to inquiries can be overridden if necessary, allowing businesses to control and fine-tune the information presented to their customers.

The chatbot is built on advanced technology from OpenAI and retrieval-augmented generation, enabling the tool to continually increase in intelligence over time.

As customers interact with Kotae, the chat history can be used to refine responses and add more training data, improving accuracy and quality of customer engagement.

Kotae reduces the need for repetitive tasks and is capable of handling up to 80% of routine customer questions. This allows teams to focus on responding to complex queries and higher-value interactions.

Kotae website

Access & connections

Where you can use Kotae, and what it plugs into.

Platforms

Web

Integrations

WordPress

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • Tabular
  • Text

Output

  • Code
  • Text

Pros & cons

Pros

  • Multilingual (80+ languages)
  • Direct website integration
  • Uses company-specific data
  • Customizable appearance
  • Continual learning capability
  • Utilizes chat history
  • Handles 80% routine queries
  • Reduces repetitive tasks
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  • Logo and theme personalization
  • Welcome message customization
  • Fast setup (5 minutes)
  • No coding required
  • Free 30-day trial
  • Personalized onboarding
  • Enhanced by user interaction
  • Scrapes website for training
  • Uses FAQs for learning
  • Improves over time
  • Available 24/7
  • Localizes to customer location
  • Incorporates brand elements
  • Training from text documents
  • Refined responses over time
  • Allows complex query management
  • Saves time on inquiries
  • Automates customer inquiries

Cons

  • Requires frequent content update
  • Reliant on business's data
  • Personalization may be limited
  • Tuning requires manual override
  • Unclear self-improvement mechanism
  • Doesn't handle complex queries
  • Limited trial period
  • Multilingual support might be inaccurate
Show 2 more
  • May not recognize all inquiries
  • No indicated support for voice-based conversations

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Releases 1

Initial release July 29, 2024 Current
Initial release of Kotae.

FAQ 12

What is Kotae?
Kotae is an AI-powered chatbot that is primarily designed for small businesses. This tool interacts with customers, answers inquiries, and is capable of managing up to 80% of routine customer questions. It even integrates directly into a business's website and operates in over 80 languages.
How does Kotae work?
Kotae works by analyzing the content of a business's website, training files, and FAQs provided by the business. It uses this information to generate responses to customer inquiries. When customers interact with Kotae, the chat history can be used to refine responses and add more training data, successfully boosting the accuracy and quality of customer engagement.
Can Kotae be customized to match my brand's aesthetics?
Yes, Kotae allows for a high degree of personalization. Businesses can customize the bot's appearance with their respective brand logos, theme color, and welcome message to match their brand's aesthetics.
How many languages does Kotae support?
Kotae supports over 80 languages, making it an effective tool for businesses serving a diverse customer base.
How does Kotae use OpenAI and retrieval-augmented generation technology?
Kotae is built on advanced technology that includes OpenAI and retrieval-augmented generation. OpenAI helps in general conversation and answering abilities, while the retrieval-augmented generation enables the tool to use its previous conversations and training data to continually increase in intelligence over time.
Can I override Kotae's automatic responses if necessary?
Yes, businesses have the option to override Kotae's automatic responses if necessary. This feature allows the businesses to control and fine-tune the information presented to their customers.
How does Kotae help to improve customer engagement?
Kotae takes customer engagement to a new level. It interacts with the customers around the clock, answering their questions and providing them with valuable and immediate information. The chat history can be used to refine responses and add more training data, improving accuracy and relevance of customer interaction.
What sort of tasks can Kotae manage?
Kotae can manage a wide range of tasks. It can field basic customer inquiries, automate responses to routine questions, and interact with customers in multiple languages. However, the tool is designed to handle 80% of routine customer questions, so complex queries are still managed by the team.
How does Kotae reduce the workload for my customer support team?
Kotae reduces the workload for a customer support team by managing up to 80% of routine customer questions. This frees up the team to focus on resolving complex queries and engaging in higher-value interactions.
Can Kotae be integrated into my website?
Yes, Kotae integrates directly into a business's website. It is ready to interact with customers around the clock, delivering timely responses and useful information.
How is Kotae trained?
Kotae is trained using content scraped from a business's website, training files, or FAQs provided by the business. Over time, customer interactions with Kotae and the resulting chat history also serve as additional data for refining responses and evolving Kotae's knowledge base.
Does using Kotae require coding knowledge?
No, using Kotae does not require coding knowledge. Businesses only need to embed a provided code snippet on their website for Kotae to be ready to interact with customers.
Kotae Trial; then from $9/mo
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