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Customer engagement

Haptik ✓

Streamline customer support with AI-powered CRM

1.2k views 7 saves Unknown
Customer Relationship Management Conversational AI Generative AI
More categories (4)
Customer Support Cross-Channel Customer Conversations CRM Integration Customer engagement
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Verdict

A quick read before you dig into the full page.

Best if
Streamline customer support with AI-powered CRM
Skip if
Limited Bot Customisation
Pick this when
Conversational CRM

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Overview

Haptik is an AI-powered Conversational CRM that helps enterprises manage the customer lifecycle. Utilizing Generative AI, Haptik provides a suite of tools to streamline customer support, enhance marketing efforts, and optimize sales conversions.

Included in Haptik's offering is the \u0022Contakt\u0022 suite, which offers a unified platform for cross-channel customer conversations. Haptik's platform features a range of tools including an AI-powered web Q&A, AI-powered sales assistant, smart agent chat with an AI co-pilot, and intelligent analytics tracking user behavior.

Offering 24/7 support, Haptik can provide dynamic responses to customer queries with CRM & Web API integration. The platform also supports contextual inbox for support agents, equipped with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution.

With Haptik's \u0022Interakt\u0022 solution, enterprises can execute extensive campaigns on WhatsApp to drive user engagement and marketing ROI. Lastly, the intelligent analytics feature gives businesses complete visibility of bot and agent performance to identify and address gaps in support.

Haptik website

Access & connections

Where you can use Haptik, and what it plugs into.

Platforms

Web

Integrations

WhatsApp

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Text

Output

  • API
  • Text

Pros & cons

Pros

  • Conversational CRM
  • Unified cross-channel conversation platform
  • Enhances marketing efforts
  • Optimizes sales conversions
  • Intelligent user behavior analytics
  • 24/7 support availability
  • Dynamic response generation
  • CRM & Web API integration
Show 33 more
  • Contextual inbox for support agents
  • Pre-loaded customer detail provision
  • Intent detection for query resolution
  • WhatsApp campaigns with Interakt solution
  • Associated ROI tracking
  • Complete bot and agent performance visibility
  • Gap identification and resolution
  • Multi-industry application
  • Can execute extensive marketing campaigns
  • Guidance for conversational buying
  • User behaviour tracking
  • Handles high volumes of customer interactions
  • CRM for efficient customer service
  • Measurement of campaign performance
  • Supports multiple communication channels
  • Compatible with WhatsApp, Instagram, Google Business Messages, Facebook Messenger, etc.
  • Low-code builder
  • Cross-industry functionality
  • Automated assistance in product discovery
  • Generates personalized purchase recommendations
  • Allows real-time collaboration
  • Tracks key performance indicators
  • Handles millions of interactions
  • Achieves high customer satisfaction reviews
  • Supports large scale operations
  • Streamlines support
  • Boosts marketing
  • Fires up sales
  • Effortlessly handles high volumes of customer interactions
  • Handles transactions in tens of millions
  • Improves query resolution time
  • Satisfactory query resolution
  • API powered CX suite

Cons

  • No Multi-Language Support
  • Overdependency on WhatsApp
  • No Email Integration
  • No voice support
  • No SDK for Customisation
  • No Omnichannel Experience
  • Limited Bot Customisation
  • No On-Premises Solution
Show 2 more
  • No Slack Integration
  • Focuses Only on Enterprises

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Releases 1

Initial release December 11, 2023 Current
Initial release of Haptik.

FAQ 12

What is Haptik?
Haptik is an AI-powered Conversational CRM specializing in helping enterprises manage the customer lifecycle. By utilizing Generative AI, Haptik provides a comprehensive set of tools to streamline customer support, enhance marketing efforts, and optimize sales conversions.
What features does Haptik provide?
Haptik provides a range of features which include an AI-powered web Q&A, AI-powered sales assistant, smart agent chat with an AI co-pilot, and intelligent analytics tracking user behavior. Haptik's 'Contakt' suite offers a unified platform for cross-channel customer conversations. The platform supports 24/7 support, dynamic responses to customer queries with CRM & Web API integration, and a contextual inbox for support agents equipped with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution.
How does Haptik enhance marketing efforts?
Haptik enhances marketing efforts by utilizing AI-powered tools that allow for more personalized and engaging campaigns. Its 'Interakt' solution allows enterprises to execute extensive campaigns on WhatsApp, thereby driving user engagement and optimizing marketing ROI. Personalized responses and interactions lead to stronger customer relationships and improved engagement rates.
Can Haptik optimize sales conversions?
Yes, Haptik can optimize sales conversions. The AI-powered sales assistant tool guides potential customers through the buying process, providing personalized recommendations and facilitating a simplified shopping experience. This increases the probability of conversion, thereby optimizing sales.
What is Haptik's 'Contakt' suite?
Haptik's 'Contakt' suite forms a key part of their offering. This comprehensive suite offers a unified platform for cross-channel customer conversations, allowing businesses to handle customer interactions across different platforms from a single place. This suite includes AI chat prompts, pre-loaded customer details, and intent detection tools designed to streamline communications and improve customer service efficiency.
Does Haptik offer a web Q&A?
Yes, among its suite of tools, Haptik offers an AI-powered web Q&A. This caters to customers who prefer self-service, enabling them to find answers to their queries instantly and accurately. The dynamic responses generated by this tool are particularly helpful in delivering efficient customer support.
Does Haptik offer a sales assistant?
Yes, Haptik offers an AI-powered sales assistant. This tool is designed to guide customers through the buying process, providing personalized product recommendations based on the customer's preferences and behaviors. This not only spurs sales but also enhances the shopping experience, thereby boosting customer satisfaction.
Does Haptik support 24/7?
Yes, Haptik supports 24/7 customer interaction. This is possible due to the AI-powered tools used by the platform, which can respond to customer queries effectively and efficiently at any time of the day, ensuring constant, uninterrupted support.
What is the CRM & Web API integration in Haptik?
The CRM & Web API integration feature of Haptik allows the platform to effectively fetch website information based on customer queries and generate dynamic responses. It imparts seamless execution of customer support tasks while also ensuring that all customer interactions are tracked and stored in a centralized CRM system for future reference and analytics.
What is the 'Interakt' solution of Haptik?
The 'Interakt' solution offered by Haptik enables businesses to conduct extensive campaigns on WhatsApp. It facilitates the execution of engaging and personalized marketing campaigns, triggering uninterrupted notifications at scale, boosting user engagement, and enhancing marketing ROI.
How does Haptik support cross-channel customer conversations?
Haptik supports cross-channel customer conversations through its unified platform, thanks to the 'Contakt' suite. This suite allows businesses to manage customer interactions across different channels like websites, social media, email, and more, from a single platform. This ensures a smooth and consistent customer experience across multiple touchpoints.
Can Haptik track user behavior?
Yes, Haptik can track user behavior through its intelligent analytics feature. The collected data can provide valuable insights into user preferences, behavior patterns, and interaction history. This data can then be leveraged to provide more tailored customer experiences, improve engagement, and carry out more targeted marketing campaigns.
Haptik
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