Conversational AI by Twilio ✓

Twilio's Conversational AI tool is a part of its Customer Engagement Platform, designed to deliver personalized, automated conversations using AI. The tool helps in designing and deploying virtual agents in order to enhance the customer engagement strategy.

It aids in integrating conversational AI into various communication channels that customers frequently use. The services provided by this tool extend from messaging and voice protocols to sophisticated services such as Customer Data Platform, Email, Verify, and Video.

The Conversational AI solution is used across a variety of industries including financial services, healthcare, retail, and e-commerce among others. Its core functionalities include Conversational Intelligence and ConversationRelay.

The tool helps optimize AI agent productivity and supports the management of customer data. Further, it provides assistance in cross and upselling, marketing promotions, and support and sales actions.

The solution is built with the intention of scalability and increased efficiency, aligning with the growing needs of enterprise level and startup businesses.

Adhering to privacy and security standards, the platform is designed to be extensible and focuses on providing real-time customer data to aid decision making and development of customer-centric products.