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Customer support

Tidio ✓

AI-powered customer service to boost revenue and support

Source rating 5.0 (1) 1.7k views 1M/mo traffic 13 saves Freemium
AI-powered Customer Service Customer Interaction Support Process Optimization
More categories (4)
Lead Generation Workflow Automation Conversational AI Customer support
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Free + from $24.7/mo

Verdict

A quick read before you dig into the full page.

Best if
AI-powered customer service to boost revenue and support
Skip if
May not handle complex queries
Pick this when
Real-time Live Chat feature

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Overview

Tidio is an AI-driven customer service solution designed to enhance customer interaction, drive lead generation, and optimize support processes. Its key applications include Lyro AI Agent, Live Chat, Help Desk, and Flows.

Lyro AI Agent, a conversational AI, aims to resolve a majority of customer inquiries across various live channels in multiple languages, freeing support agents to dedicate their time to more complex requests.

By leveraging your business data and adopting human-like language, Lyro provides swift responses to customers' queries.The solution's Live Chat and Help Desk tools facilitate real-time interaction with website visitors, tracking their activities while providing tailored offerings.

Integrated dashboard helps manage communication across all channels, with ticket filtering and prioritization features that further reduce response times.

Tidio's Flows, another key component, advances proactive customer engagement through automation. By either utilizing pre-fabricated flow templates or creating custom sales/support flows, businesses can handle missed communications, propose discounts, suggest products, or recover abandoned shopping carts without requiring any coding skills.Tidio also integrates seamlessly with various tools and platforms, including Mailchimp, HubSpot, WordPress, Shopify and Zendesk, among others - increasing workflow efficiency and its practical applications within diverse operational processes.

Thus, Tidio proves beneficial for businesses by enhancing customer satisfaction, increasing conversions, and providing a measurable effect on customer service.

Tidio website

Access & connections

Where you can use Tidio, and what it plugs into.

Platforms

Web

Integrations

WordPress HubSpot Shopify Zendesk

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • Text

Output

  • Text

Supported features

  • Support
  • E-Commerce

Pros & cons

Pros

  • Real-time Live Chat feature
  • Integrated Help Desk
  • Flows for proactive engagement
  • Advanced ticket filtering
  • Ticket prioritization reduces response times
  • Supports multiple languages
  • Human-like language adoption
  • Quick response to customer queries
Show 30 more
  • Multi-channel communication management
  • Provides data-driven personalized offerings
  • Increased workflow efficiency
  • Integrates with Mailchimp
  • Integrates with HubSpot
  • Integrates with WordPress
  • Integrates with Shopify
  • Integrates with Zendesk
  • Easy creation of custom flows
  • Pre-fabricated flow templates
  • Flows handling missed communications
  • Propose discounts through flows
  • Suggest products via flows
  • Recover abandoned shopping carts
  • No coding skills required
  • Measurable effect on customer service
  • Customer activity tracking
  • Support automation reaches 85%
  • Significant decrease in waiting times
  • Lead generation boost
  • Sales flow automation
  • Support flow automation
  • Actionable analytics on agents' performance
  • Handles messages from all communication channels
  • Drag and drop simplicity for flow creation
  • Optimized for ecommerce
  • Seamless workflow and process integration
  • 70% resolution rate with Lyro
  • Real-time visitor tracking
  • Freeing agents for high-value requests

Cons

  • Limited customization for flows
  • May not handle complex queries
  • Predominantly live-chat focused
  • No native CRM
  • No reporting feature
  • Ticket filtering lacks depth
  • No phone support feature
  • Paid plan could be expensive

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Releases 1

Initial release March 25, 2025 Current
Initial release of Tidio.

FAQ 12

What is Tidio?
Tidio is an AI-powered customer support solution designed to enhance real-time customer interaction, drive lead generation, and streamline support processes. The core components include the Lyro AI Agent, Live Chat, Help Desk, and Flows. Tidio leverages business data to provide quick and human-like responses to customer inquiries, enabling businesses to serve their customers better and increase overall satisfaction and conversions
How does Tidio optimize support processes?
Tidio streamlines support processes through its Lyro AI Agent, Live Chat, and Help Desk tools. The Lyro AI Agent aims to resolve a majority of customer inquiries quickly and in a human-like manner. Live chat facilitates real-time interaction with visitors on your site, while tracking their activities and providing personalized offerings. Meanwhile, the Help Desk tool aids in managing multi-channel communications via an integrated dashboard, featuring ticket filtering and prioritization options which significantly reduce response times. Tidio Flows furthers the automation of support processes by handling missed communications, proposing discounts, suggesting products, or recovering abandoned shopping carts with no coding skills required.
What is Lyro AI Agent in Tidio?
Lyro AI Agent is a feature of Tidio that uses conversational AI to handle customer inquiries. It targets to resolve a majority of these inquiries across various live channels and in multiple languages. With strategic use of your business data and human-like language, Lyro AI Agent provides swift responses, thereby allowing your support agents to focus on more complicated tasks.
How does the Live Chat feature in Tidio work?
Tidio's Live Chat function lets businesses interact with website visitors in real time. This feature allows tracking of visitors' activities on the website and offers personalized services based on these behaviors. Live Chat extends its capabilities by handling messages from all communication channels in a single integrated dashboard, thus significantly reducing response times.
What can Tidio's Help Desk do?
Tidio's Help Desk is designed to facilitate effective and timely customer service through an integrated dashboard. This tool enables handling of communication across all channels, incorporates ticket filtering and prioritization features, and provides insights into customer activities. It enables real-time interaction with website visitors and helps manage business response effectively.
What are Tidio Flows?
Tidio Flows is a feature that enables proactive engagement with customers through automation. It allows businesses to handle missed communications, propose discounts, make product suggestions, and recover abandoned shopping carts. Tidio Flows uses pre-made templates for sales and support flows or customize these flows based on specific business needs without the need for coding skills.
What other tools and platforms can Tidio integrate with?
Tidio integrates with a variety of tools and platforms to increase workflow efficiency. Some notable integrations include Mailchimp, HubSpot, WordPress, Shopify, and Zendesk. These integrations work to extend Tidio's functionality and applicability within diverse operational processes.
How can Tidio increase customer satisfaction?
Tidio enhances customer satisfaction by providing AI-driven customer service that resolves queries quickly and professionally. With features like the Lyro AI Agent and Live Chat, customers are given immediate attention and real-time answers. Tidio also allows for personalization of offerings, which increases customer engagement and satisfaction. Through automated Flows, businesses ensure that no communication is missed, further improving the customer experience.
How does Tidio help in lead generation?
Tidio helps in lead generation by enhancing direct interaction with website visitors through features like Live Chat. By tracking visitor activities and providing tailored offerings, Tidio can effectively turn a site visitor into a lead. Besides, the Flows feature helps in managing missed communications, proposing discounts, suggesting products, thus helping to capture and nurture leads more effectively.
What is the role of Lyro AI Agent in resolving customer inquiries?
The Lyro AI Agent in Tidio plays a significant role in resolving customer inquiries by adopting a human-like language and leveraging business data. It aims to solve a majority of customer inquiries across a variety of live channels, allowing customer support representatives to focus their resources on complex issues.
Can Tidio service customers in multiple languages?
Yes, Tidio can service customers in multiple languages. The Lyro AI Agent is designed to handle customer inquiries in dozens of languages across various live channels. This helps businesses serve a broader audience and provide a more personalized customer experience.
How do ticket filtering and prioritization features in Tidio reduce response times?
The ticket filtering and prioritization features in Tidio help reduce response times by streamlining the handling of customer inquiries. This integrated dashboard manages communication across all channels and quickly identifies, filters, and prioritizes tickets based on their urgency. The efficient sorting and prioritization mean that customer requests can be handled faster, thus reducing overall response times.
Tidio Free + from $24.7/mo
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