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Customer calls

Simple Phones ✓

Never miss a customer call with your AI phone agent.

Source rating 3.0 (2) 8.6k views 150 saves Free Trial
Agent AI Phone Agent Customer Service
More categories (4)
AI Voice Agent Business Phone Solution Customizable AI Customer calls
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Trial; then from $49/mo

Verdict

A quick read before you dig into the full page.

Best if
You are small businesses and need: Answering customer inquiries
Skip if
Complex integration with CRM
Pick this when
24/7 support

Considering TeleWizard instead? Compare side by side

Overview

Simple Phones is an AI tool used for handling business phone calls. It offers customized AI voice agents to respond to inbound and make outbound calls.

The AI voice agents can be continually adjusted for improved performance and handling of unique situations. For instance, an AI agent can be specifically programmed for booking appointments, calculating mortgage payments, and answering frequently asked questions (FAQs).

Additionally, the tool provides transparency in recording all calls, including their source, duration, and transcript, and these can be accessed via the user's dashboard.

It also allows for routing or escalation of calls to different numbers, and the sending of alerts to team members through text, email or webhooks based on specific customer needs.

A unique feature of Simple Phones is the ability for the AI agent to 'crawl' through your website or FAQ documents. This feature allows the AI to answer customer inquiries about specific content on your platform, or perform tasks such as booking meetings and fulfilling requests.

Simple Phones strives for consistent service quality, ensuring timely and accurate implementation of your agent revisions and responding to your queries.

The creation of an AI agent begins once you sign up and provide details about your business, which vital in generating a starter AI agent. You can then personalize your AI agent with free, ongoing customizations.

These might include changes to the training data, accents, language, behavior or phone number, as well as integrations with your business. An important note is the tool's simplicity and flexibility in use.

You can continue using your existing business phone number and decide as to how you want to handle missed calls. For instance, any missed calls can be forwarded to the number provided by Simple Phones.

Simple Phones website

Best for

Short scenarios where Simple Phones tends to shine.

  • Answering customer inquiries

    Best for Small businesses

  • Booking appointments

    Best for Startups

  • Following up with leads

    Best for Real estate agents

  • Pre-screening callers

    Best for Mortgage brokers

  • Providing customer support

    Best for Hospitals

  • Calculating mortgage payments

    Best for Customer service teams

  • Creating a searchable directory

    Best for Sales teams

Example outputs 1

Sample generations and before/after results for Simple Phones.

Simple Phones screenshot
Simple Phones screenshot Simple Phones website

Access & connections

Where you can use Simple Phones, and what it plugs into.

Platforms

Web

Integrations

Webhooks Make

Pros & cons

Pros

  • 24/7 support
  • 99% uptime
  • 99% accuracy
  • 90% cost savings
  • Automated answering
  • Call routing
  • Logging calls
  • Affordable pricing
Show 30 more
  • Integration with management systems
  • Pay-per-minute basis
  • Demo available
  • Outbound calling
  • Inbound calling
  • Call recording
  • Call escalation
  • Team alerts
  • Website crawling
  • FAQ handling
  • Appointment booking
  • User dashboard
  • Customizable accents
  • Customizable language
  • Track call source
  • Track call duration
  • Access to call transcripts
  • Existing phone number use
  • Missed call forwarding
  • Transparency in calls
  • Flexible in use
  • Free, ongoing customizations
  • Handles complex inquiries
  • Wide variety of languages supported
  • Plans start at $49/month
  • No commitment required
  • Various phone country codes availability
  • Customizable phone behavior
  • Customizable phone number
  • Wide variety of accents

Cons

  • Pay-per-minute pricing
  • No flat rate option
  • Limited countries supported
  • Requires technical setup
  • Dependency on website content
  • Requires regular agent adjustments
  • Complex integration with CRM
  • No mention of data security
Show 1 more
  • Inefficient for short calls

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Releases 1

Initial release February 8, 2023 Current
Initial release of Simple Phones.

FAQ 12

How does Simple Phones work?
Simple Phones operates by deploying an AI voice agent to handle business phone call needs. Upon signing up, business-specific details are collected to generate a starter AI agent. This AI agent is capable of answering inbound calls, conducting outbound calls, handling FAQs, booking appointments, and more. The AI continues improving over time, adapting to unique scenarios with ongoing tweaks. Customizations, including behavior, accents, language, FAQ adjustments, and integration with business systems, can be requested for free on a continual basis. Notably, Simple Phones offers a 'website crawling' feature, allowing the AI to navigate through the business's website or FAQ documents to answer customer inquiries or perform tasks specific to the business.
What is the 99% uptime and accuracy provided by Simple Phones?
The 99% uptime provided by Simple Phones means it ensures its AI-powered customer service is available for business needs 99% of the time, virtually all day, every day. The 99% accuracy rate indicates that Simple Phones is highly precise in understanding customer requests and responses. These response rates and precise interactions lead to enhanced customer experience and increased efficiency in service delivery.
How can I customize my AI agent on Simple Phones?
Customizing an AI agent on Simple Phones involves tweaks on an ongoing basis to improve its performance and handling of unique situations. This can include changes in accents, language, behavior, or the phone number. The training data can be modified for more accurate responses. The AI agent can be programmed to fulfill various business-specific tasks like booking appointments, answering FAQs, or calculating mortgage payments. Business-specific integrations can also be achieved whenever needed, at no additional cost.
What does call routing feature mean in Simple Phones?
The call routing feature in Simple Phones is a system that allows phone calls to be distributed to different numbers based on customer needs. It enables the redirection or escalation of calls, which means if a call's complexity goes beyond the AI's capabilities, the call can be transferred to a live agent or any other specific number.
What levels of customer support and technical assistance does Simple Phones offer?
Simple Phones offers customer support through live chat, email, and a dedicated Help Center. It also offers technical assistance which includes the customization and integration of the AI agent with business systems. The Simple Phones team ensures that any adjustments suggested by the user are implemented quickly and accurately for better customer experiences.
What is the pricing structure for Simple Phones?
Simple Phones is priced on a pay-per-minute basis, making it an affordable choice for businesses. Its base plan starts at $49 per month, covering 100 calls. If a business foresees changing usage over time, it can upgrade or downgrade its plan at any point. The pricing is flexible with no long-term commitment, allowing businesses to cancel anytime.
What languages and accents does Simple Phones support?
Simple Phones supports a wide variety of languages and accents. The AI agent can understand, respond, and mimic accents in languages including Chinese, Danish, Dutch, English (US, British, Australian), French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil & Portugal), Russian, Spanish, Swedish, Turkish, and Ukrainian.
What tasks can the AI agent from Simple Phones perform?
The AI agent from Simple Phones is capable of a wide range of tasks. It can handle all kinds of phone calls, answer frequently asked questions, book appointments, and even calculate mortgage payments. Moreover, it can follow up with customers, stay in touch with leads, and make cold calls. Uniquely, it can 'crawl' through a business's website or FAQ documents to address specific customer inquiries or fulfill specific tasks relevant to the business.
What type of calls (inbound or outbound) does Simple Phones handle?
Simple Phones handles both inbound and outbound calls. Inbound calls are answered by a customized AI voice agent, which keeps on improving over time. For outbound calls, the AI agent function as a salesperson, facilitating follow-ups with customers, keeping in touch with leads, or making cold calls.
Does Simple Phones offer a demo or trial version?
Yes, Simple Phones does offer a demo. Potential users can try the service by calling the demo agent at +1 (786) 472-6102, book an appointment in a calendar, get answers to general questions, or leave a message with the Simple Phones team. Additionally, a live call can be scheduled with a real human team member for a more in-depth look at the capabilities.
Can Simple Phones be integrated with my existing customer management systems?
Yes, Simple Phones can be integrated with existing customer management systems. This integration is not restricted to popular CRM systems but also covers homemade systems. The business's back-end can be made compatible with the AI agent so that customer information can flow correctly. The team at Simple Phones also supports integration with popular tools like Zapier.
How can I access the call logs in Simple Phones?
Accessing call logs in Simple Phones is done via the user dashboard. The call logs provide a transparent record of all calls, including crucial details such as who they are from, their duration, and a transcript. Users can test their agent without calling it via a chat screen in the dashboard.
Simple Phones Trial; then from $49/mo
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