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Customer support

Quidget ✓

AI chatbot automates 80% of customer inquiries in 80+ languages.

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AI Chatbot Customer Support Customer Service
More categories (4)
Automation 24/7 Availability Multilingual Support Customer support
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Free + from $16/mo

Verdict

A quick read before you dig into the full page.

Best if
AI chatbot automates 80% of customer inquiries in 80+ languages
Skip if
May miss complex issues
Pick this when
Automates 80% customer inquiries

Considering GPT Trainer instead? Compare side by side

Overview

Quidget is an AI-driven tool designed to automate a significant proportion of basic customer inquiries in multiple languages, offering instant, reliable 24/7 support.

This tool saves time and reduces support costs by handling repetitive inquiries and allowing support teams to focus on more in-depth assistance. Backed by 14 years of customer experience expertise, Quidget provides a setup that is simple and intuitive, taking only a few minutes to customize and deploy on your website.

Firstly, it uses your website and knowledge base data to train the AI customer service agent. Secondly, you can personalize the AI agent to match your brands style with custom colors, logos, and instructions.

Lastly, it begins resolving customer issues automatically, providing detailed reports that offer valuable insights into customer engagement, support team performance, and service efficiency.

Additionally, Quidget supports multiple language responses, automatically switching to match the customers language preference. Its AI agent can be easily integrated with systems such as Euphoric.ai, Zendesk, Google Docs, and communication platforms such as WhatsApp, Viber, Slack, and Messenger.

Quidget website

Access & connections

Where you can use Quidget, and what it plugs into.

Platforms

Web

Integrations

Telegram WhatsApp Zendesk Slack

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • Tabular
  • Text

Output

  • Tabular
  • Text

Pros & cons

Pros

  • Automates 80% customer inquiries
  • Supports 80+ languages
  • 24/7 availability
  • Reduces support costs
  • Efficient setup and deployment
  • Handles repetitive inquiries
  • Detailed reports on engagement
  • Integrates with existing systems
Show 22 more
  • Google Docs, WhatsApp, Slack compatibility
  • Multi-platform support (Viber, Messenger)
  • Supports language detection
  • Boosts team efficiency
  • Short setup time
  • Real-time customer assistance
  • Automatically resolves customer issues
  • Performance tracking and reporting
  • Effective repetitive inquiry handling
  • Quick response times
  • Conference with multiple tools
  • Tailored chat widgets
  • Provides overviews of customer interactions
  • Easy team management setup
  • Instant and relevant support answers
  • Reads from multiple data sources
  • High satisfaction ratings on GetApp, Capterra
  • Uncomplicated usage and integration
  • Automated responses feel human
  • Quick search help content
  • Handles common customer questions
  • Save support agent 3 hours/day

Cons

  • Only basic inquiries automated
  • Limited customization options
  • Relies on site data
  • No voice support
  • Integrates only certain systems
  • Requires initial data input
  • May miss complex issues
  • Potential language translation inaccuracies

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Releases 1

Initial release May 22, 2024 Current
Initial release of Quidget.

FAQ 12

What is Quidget?
Quidget is a 24/7 AI assistant that automates 80% of basic customer inquiries in multiple languages. By quickly searching and leveraging your existing website and knowledge base data, Quidget responds instantly to customer questions, and if more help is needed, it collects the customer's email and escalates the issue to a human.
What is the setup process for Quidget?
Setting up Quidget entails a three-step process. Step one involves training the AI agent using your website and knowledge base data. This step is quick, taking only a few minutes for your agent to start answering customer questions. The second step is customizing your AI agent to match your brand's style with custom colors and logos, and personalize it with custom instructions. The final step is the operation phase where Quidget's AI agent begins resolving customer issues, handling 80% of your tier 1 support questions.
How does Quidget use my website data?
Quidget uses your website and knowledge base data to train the AI customer service agent. The more data sources you provide, the smarter the chatbot becomes. This allows the tool to understand and answer customer queries more efficiently and accurately.
How can I personalize Quidget to fit my brand style?
You can personalize Quidget to match your brand style by customizing the AI agent with your brand's colors and logos. You can even tailor the chatbot's personality to reflect your brand's tone and manner through custom instructions.
What type of customer issues does Quidget resolve?
Quidget primarily tackles basic tier 1 customer support issues. It automates responses to common questions, helping to resolve simple inquiries. This ranges from product-related inquiries, shipping and delivery questions, to account-related issues and more.
What sort of reports does Quidget provide?
Quidget offers detailed reports that provide valuable insights into customer interactions, support team performance, and overall service efficiency. These insights help in making data-driven decisions that could improve customer service and business operations.
How does Quidget support non-English speaking customers?
For non-English speaking customers, Quidget has multi-language support and can respond in over 80 different languages. The AI agent automatically switches to match the customer's preferred language, ensuring a smooth and personalized customer experience.
What systems can Quidget be integrated with?
Quidget can be easily integrated with systems like Euphoric.ai, Zendesk, and Google Docs. Additionally, it seamlessly integrates with communication platforms like WhatsApp, Viber, Slack, and Facebook Messenger, facilitating a unified approach to customer service.
What proportion of customer inquiries does Quidget handle?
Quidget has been designed to automate and handle up to 80% of basic customer inquiries, freeing your support team to focus on more complex issues.
What is the process of customizing Quidget?
Customizing Quidget involves modifying your AI agent to fit right in on your website with custom colors and logos. Additionally, you can adjust the AI's tone and manner to mirror your own brand's personality through custom instructions.
What languages does Quidget support?
Quidget supports responses in over 80 languages, ensuring a far-reaching and inclusive customer support experience for diverse language speakers.
How does Quidget contribute to cost reduction?
Quidget contributes to cost reduction by automating 80% of tier 1 support questions, resulting in less time spent by human agents on common and repetitive tasks. This frees up your team for more personalized care, complex problem-solving, and proactive support, consequently reducing overall support costs.
Quidget Free + from $16/mo
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