Customer service vv3.0 2026 Rank: #360
Invent | AI Customer Support Agents for any channel ✓
Your AI business agent platform, on any channel
Verdict
A quick read before you dig into the full page.
- Best if
- Your AI business agent platform, on any channel
- Skip if
- No explicit data export functionality
- Pick this when
- Pay-as-you-go pricing
Considering RespondThat instead? Compare side by side
Overview
What owners use it for:
• Books the meeting while you sleep: qualifies the lead, books the call through Cal.com, Google Calendar or Calendly
• Fills your CRM by itself: every chat turned into structured data in Odoo, Go High Level, HubSpot, Salesforce or Zoho
• Recovers sales you were losing: auto follow-ups on stalled carts and no-shows
• Already knows the customer across channels, keeps the context for your human agents too
• Filters and converts leads from Google Ads and Facebook Ads
Build one in minutes, run it on the model you choose, send automated follow-ups and broadcasts, and hand off to your team when it matters.
Everything's included (API, webhooks, SSO, analytics) on a flat $29/month, usage included, no per-seat or no per-resolution fees.
White-label it for your clients. SOC 2 Type 2 Compliant.
- White Labelling
- Long-term Memory
- Omnichannel
- Hosted Ai Chat Widget/link
- Embed On Your Website
- Multilingual Support (30+ Languages)
- No-code Playground
- Ai-powered Workflows
- Connect To Google Calendar
- Direct Appointment Scheduling With Calendly, Google Calendar, Hubspot And Highlevel Calendar.
- Stripe Integration
- Odoo Native Integration
- Human Handoff
- Sso
- Integrate With Whatsapp, Facebook Messenger, Slack And Telegram
- Wordpress Plugin
- Multimodal Input: Talk To Your Ai, Upload A File, Drop In A Screenshot. Whatever Format Your Work Comes In, It Works With It.
- Multimodal Outputs
- Unified Inbox
Best for
Short scenarios where Invent | AI Customer Support Agents for any channel tends to shine.
-
Your AI business agent platform, on any channel
Example outputs 1
Sample generations and before/after results for Invent | AI Customer Support Agents for any channel.
Access & connections
Where you can use Invent | AI Customer Support Agents for any channel, and what it plugs into.
Platforms
Integrations
Capabilities
What this tool accepts, produces, and is strongest at.
Input
- API
- Tabular
- Image
- Text
- Video
- Audio
Output
- Audio
- Video
- Tabular
- API
- Text
- Image
Highlights
- Agents
- API
- MCP
Supported features
- Agents
- API
- MCP
- Support
- Automation
- Assistant
- Integrations
- Team Collaboration
- Memory
Show 1 more
- Outreach
Pros & cons
Pros
- Pay-as-you-go pricing
- Multilingual support
- ChatGPT and Gemini integration
- Unlimited teams, contacts, conversations
- Secure data handling
- Seamless conversation handoffs
- 24/7 support
- Business personal assistant
Show 19 more
- Brand-aligned assistant customization
- Built-in platform integrations
- Variable chatbot models
- Supports transaction automation
- Chat, talk, and answer
- Suits modern business needs
- Aggregates multi-channel conversations
- Streamlines customer engagement
- No hidden fees
- Collation of customers' messages
- Simultaneous multiple conversations
- Facilitates scalability
- Improves over time
- Removes time-zone constraints
- No credit card required
- Secure data transit and rest
- Truly unlimited usage
- Hand-free customer experience
- Seamless human agent handoff
Cons
- No explicit data export functionality
- Lacks A/B testing options
- No sentence generation models
- No on-premis installation option
- No declarative programming
- No dedicated app
- Restricted data import options
- No code snippet generation
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Releases 3
✧ Auto Follow-ups and Auto CSAT: re-engage silent leads and measure satisfaction automatically.
✧ WhatsApp Campaigns: broadcasts with a full templates editor.
✧ New channels: SMS and Facebook Messenger, so your assistant meets customers wherever they already are. For any WhatsApp you can connect multiple numbers.
✧ Assisted Human Replies and Canned Replies: an AI co-writer in every reply box, one-tap saved answers
✧ Human-Only Mode and per-contact AI control: you decide exactly where AI replies and where humans do
✧ Contact Properties, Segments and Segment actions: CRM-grade customer data your assistant keeps updated on its own
✧ Customer Insights and expanded analytics: CSAT trends, resolution times and peak-hours activity and more.
✧ New integrations: Odoo, WooCommerce, Zoho Booking and Calendar, Outlook Calendar, and a WordPress plugin
✧ File actions: your assistant creates CSVs and PDFs on demand
✧ Newest models in your picker: Claude Sonnet 5, GPT 5.4, Gemini 3.5 Flash, Grok 4.3 and Muse Spark 1.1. You choose the model, per assistant
✧ Full Agencies Suite: sub-organizations, white-label, custom domains, spending caps and consolidated billing. You control every client account
✧ Single Sign-On (SSO) on every Business plan: Google Workspace, Microsoft Entra ID, Okta, or any OIDC provider
✧ Duplicate Assistants: clone a proven setup for the next client in seconds
✧ API access on every plan, with API key rotation: embed the assistant in your own product or a client’s
✧ Custom Roles: full RBAC (role-based access control) on every plan, so your team (or a client’s) sees only what they should
✧ Invent Chat now has a real computer: ask for a chart, doc, or analysis and get the finished file back
✧ Enterprise-grade trust: Audit Logs, session management, SOC 2 Type II certified
✧ Invent is a Meta Business Partner
✧ New integrations: Cal.com, Calendly, GoHighLevel, Linear, Trello, Zendesk and Stripe
✧ Website Crawling and Indexing
✧ Agent availability status: Never assign conversations to unavailable agents
✧ Team member assignment: Assign specific team members when transferring to humans
✧ New roles: "Manager" and "Agent" roles for better team control
✧ User location support: Assistants can now request location (WhatsApp & Web Widget)
✧ Contact memories: Your assistant will remember relevant information from your users.
✧ White label support
✧ New AI models: GPT 5.1, Opus 4.5 & Sonnet 4.5 now available
✧ Active memories in Contact and agent/AI view
✧ Even smarter human handoffs
✧ Much clearer chat events and timeline
✧ Usage-based cost calculator
✧ Design system & brand assets
Imported reviews 1
Hi there, I’m Alix, co-founder of Invent.
We’re building the future of Customer Support UX, where humans and AI truly collaborate. Would love to read&hear your thoughts. DM for any questions. We ship fast!
FAQ 12
What is Invent?
🛠️ 1
tool
🙏 17
karma
wrote:
Invent is the AI layer for your business: your whole customer operation, automated. Build no-code AI agents that chat with customers on WhatsApp, Instagram, Messenger, SMS, email, and your website, answer from your own data, and hand off to your team when a human should take over.
What is unique about Invent compared to other AI tools?
🛠️ 1
tool
🙏 17
karma
wrote:
Invent covers the whole customer operation, and that's the difference. One assistant works across every channel your customers use (WhatsApp, Instagram, Messenger, SMS, email, your website), everything lands in one unified inbox where your team and the AI work side by side, and it remembers every customer across conversations. Assistants are multilingual and multimodal out of the box: they understand text, images, and documents and answer in your customer's language, with no extra tier or surcharge for either, where many platforms charge more or don't support it at all. You pick the AI model per assistant (Claude, GPT, Gemini, Grok). Features other platforms gate behind enterprise tiers ship on every Business plan: single sign-on, full role-based access control, and API access. Pricing is usage-based with no per-seat fees, and agencies can white-label everything. SOC 2 Type II certified.
What products does Invent offer?
🛠️ 1
tool
🙏 17
karma
wrote:
Invent offers no-code AI assistants that handle customer conversations on WhatsApp, Instagram, Messenger, SMS, email, and your website; a unified inbox where your team and the AI work side by side; broadcasts and campaigns for WhatsApp, email, and SMS; contacts and segments kept updated by your assistant; Invent Chat, a personal AI chat with a real computer that returns finished files; API access on every plan; and a full agency suite with white-label, sub-organizations, and consolidated billing.
How can I create AI assistants with Invent?
🛠️ 1
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🙏 17
karma
wrote:
Creating an assistant on Invent takes minutes and no code. From your dashboard, go to Assistants and click Create Assistant. Give it a name and pick a ready-made template (or start from scratch), then write its instructions in plain language: its role, tone, and boundaries. Choose the AI model, upload your knowledge base (FAQs, pricing, policies, product manuals) so it answers from your own data, and enable capabilities like Memory, Transfer to Human, and Actions so it can book appointments, send follow-up emails, create tickets, or process payments. Then connect your channels: embed the chat widget on your website or connect WhatsApp, Facebook Messenger, and more. Once live, you can refine the instructions and knowledge base anytime.
Is Invent capable of multilingual interactions?
🛠️ 1
tool
🙏 17
karma
wrote:
Yes. Invent assistants are multilingual out of the box: they detect the customer's language and respond in it automatically, across every channel. You can also run dedicated assistants per language or market, and pick the AI model that performs best for each. The platform supports right-to-left languages like Arabic, including RTL interface support. There's no extra tier or per-language charge; multilingual is standard on every plan.
Does Invent ensure data security?
🛠️ 1
tool
🙏 17
karma
wrote:
Yes. Invent is SOC 2 Type II certified and independently penetration-tested. Access is protected with single sign-on (Google Workspace, Microsoft Entra ID, Okta, or any OIDC provider), full role-based access control so each team member sees only what they should, session management, and API key rotation. Audit Logs track who changed what and when across your workspace. These controls ship on every Business plan rather than being reserved for enterprise tiers.
What is the pricing structure for Invent?
🛠️ 1
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🙏 17
karma
wrote:
Invent has three plans, and pricing is usage-based with no per-seat fees. Pay As You Go is $0/month: 100 free messages every month, 2 assistants on 3 channels, 1,000 contacts, and a 100 MB knowledge base, then you pay for what you consume. Business is $29/month with a 14-day free trial and includes $29 of usage credits every month, plus 50 assistants on 50 channels, 100,000 contacts, a 2 GB knowledge base, 500 broadcasts a month with Broadcast Studio, and team features: SSO, custom roles, audit logs, sub-organizations, custom domain, and white-label. Enterprise adds a 99.9% uptime SLA, 24/7 priority support, a dedicated account manager, and volume discounts. A cost calculator on the pricing page estimates your monthly spend from message volume and model.
What does the unified AI inbox in Invent do?
Can Invent's AI assistant improve over time?
Is Invent available round the clock?
How can I integrate other platforms with Invent?
Can Invent handoff conversations to human agents?
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