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Customer support

eesel AI ✓

Instant answers for any question in your Slack, help desk and more

Source rating 4.0 (2) 6.6k views 274.3K/mo traffic 8 saves Freemium
Knowledge Base Documentation Training Customer Support
More categories (4)
On-demand Support Automated Response Cross-platform Integration Customer support
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Free + from $37/mo

Verdict

A quick read before you dig into the full page.

Best if
You are startups and need: Automating customer support by answering common questions
Skip if
May struggle with complex queries
Pick this when
Extensive on-demand knowledge base

Considering GPT Trainer instead? Compare side by side

Overview

Create an AI that knows about your company knowledge and can instantly answer any question. Add it your Slack or Teams, help desk or website.

✨ AI chat over all your apps
Train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. It takes 1 click to set up, and is fully private.

💬 Instant answers in Slack or Microsoft Teams
eesel can automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search.

🛟 Instant answers in your help centre
eesel can automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk.

🌎 Instant answers, everywhere
Share eesel with a link, or embed it on your website so customers can chat with it directly. You have full control over branding and appearance.

Only your dedicated AI knows about your knowledge. Data is encrypted at rest and transit, and stored in a SOC2 app.

Oh and - it only takes 2 minutes to get set up. Give it a go and see for yourself!
eesel AI website

Best for

Short scenarios where eesel AI tends to shine.

  • Automating customer support by answering common questions

    Best for Startups

  • Providing internal teams with quick access to company knowledge

    Best for Enterprises

  • Offering a live chat AI assistant on a website to resolve customer queries

    Best for Support teams

Example outputs 1

Sample generations and before/after results for eesel AI.

eesel AI screenshot
eesel AI screenshot eesel AI website

Access & connections

Where you can use eesel AI, and what it plugs into.

Platforms

Web

Integrations

Microsoft Teams Intercom Zendesk Notion Slack

Pros & cons

Pros

  • Extensive on-demand knowledge base
  • Can be incorporated across Slack, Microsoft Teams, help desks
  • Implemented on company websites
  • Provides instant answers
  • Trainable on company's documents
  • Assists in drafting responses
  • Can handle Tier 1 tickets
  • Customizable to match company branding
Show 18 more
  • Interacts directly with customers
  • Data privacy via encryption
  • Full control to user on access
  • Capable of 80+ languages
  • Eliminates unconfirmed information
  • Integrates with Confluence, Notion, Sharepoint
  • SOС2 compliance
  • Personalization and white label capabilities
  • Offers on-premise solution
  • Available audit logs
  • Automatic answer provision in team chats
  • Instant response drafting for support teams
  • Website embeddable for customer interaction
  • Knowledge training from multiple sources
  • Supports help centre automation
  • Trusted by 2000+ worldwide companies
  • Saves time for support teams
  • Streamlines security questionnaire process

Cons

  • Limited platform compatibility
  • Potential loss of human touch
  • Over-reliance on existing documentation
  • Privacy concerns despite encryption
  • May struggle with complex queries
  • Limited customization options
  • Requires extensive training
  • No offline functionality
Show 2 more
  • Potential language nuances issues
  • unconfirmed information elimination may miss nuances

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Releases 1

Initial release January 30, 2024 Current
Initial release of eesel AI.

In the news

Launch coverage and community mentions for eesel AI.

FAQ 12

What is eesel AI?
eesel AI is an artificial intelligence program designed as an extensive, on-demand knowledge base for a company. It provides instant answers to company-specific questions and can train on a company's help center, documents, and various sources of information.
How does eesel AI work?
eesel AI works by training on a company's help desk data, documents, and other reliable sources of information such as Confluence, Notion, and Sharepoint. It then uses this trained knowledge to provide instant responses to queries about the company's operations.
Can eesel AI be used across different platforms?
Yes, eesel AI can be employed across various platforms including Slack, Microsoft Teams, help desk applications, and even company websites.
How is eesel AI able to provide answers to company-related questions?
eesel AI leverages the information it has been trained on from the company's help center, documents, and other sources such as Confluence, Notion, and Sharepoint. Using this extensive knowledge base, eesel AI can provide responses to a variety of company-related questions.
Which sources can eesel AI be trained on?
eesel AI can be trained on a diverse range of sources including a company's help center, documents, and platforms like Confluence, Notion, and Sharepoint.
How does eesel AI assist support teams?
eesel AI assists support teams by automatically drafting responses to queries. It can also handle Tier 1 tickets, increasing efficiency.
Can the appearance of eesel AI be customized?
Yes, eesel AI's appearance can be customized to align with the company's branding.
Can eesel AI interact directly with customers on the company's website?
Yes, eesel AI can be embedded into the company's website to interact directly with customers and provide immediate answers to their queries.
What measures does eesel AI take to maintain data privacy?
eesel AI maintains data privacy by encrypting data both at rest and in transit. It also gives users full control over the specific pages it can access, ensuring additional data privacy.
In which languages can eesel AI provide responses?
eesel AI can provide responses in over 80 languages, making it a versatile tool for multilingual operation.
Does eesel AI also work with Microsoft Teams?
Yes, eesel AI works with Microsoft Teams, providing a seamless integration for instant responses within team chats.
Can eesel AI handle Tier 1 tickets?
Yes, eesel AI is equipped to handle Tier 1 tickets. It can autonomously draft responses, potentially taking care of such queries.
eesel AI Free + from $37/mo
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