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Customer feedback analysis vv1.1

Canny ✓

Canny: Organize feature requests and prioritize your roadmap.

Source rating 4.8 (16) 9.1k views 433.7K/mo traffic 84 saves 2 comments Freemium
Customer Feedback Management Feature Request Organization Product Roadmap Prioritization
More categories (4)
AI Customer Feedback Feedback Collection Roadmap Creation Customer feedback analysis
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Free + from $19/mo

Verdict

A quick read before you dig into the full page.

Best if
You are product Managers and need: Feature Request Management
Skip if
Limited user segmentation options
Pick this when
Centralized feedback collection

Considering Syncly instead? Compare side by side

Overview

Canny is an AI customer feedback management tool designed to help organizations collect, organize and analyze feature requests. It provides a centralized location for gathering feedback, enabling a deep understanding of customer needs to prioritize your product roadmap effectively.

Canny's features include feedback collection, feedback analysis, request prioritization, roadmap creation, and update sharing. Users can collect feedback from various sources, automatically detect and merge duplicates, and set up a feedback portal for direct user interaction.

The tool also allows users to connect customer data to specific features, create user segments, and gain context from user feedback. Based on the feedback collected, requests can be prioritized using a customized formula that considers impact and effort weights.

Canny also integrates with popular project management tools to help create a concise roadmap for products. Users can share progress updates through a public changelog, linking to feature requests and automatically notifying users who interacted with those requests.

For a more automated approach, Canny offers AI-driven features for feedback discovery, offering smart replies and summarizing lengthy feedback threads for ease of understanding.

Ultimately, Canny transforms feedback into actionable insights to help businesses make informed product decisions and build better products.

Canny website

Best for

Short scenarios where Canny tends to shine.

  • Feature Request Management

    Best for Product Managers

  • Idea Management

    Best for Product Designers

  • Internal Feedback

    Best for Customer Success Teams

  • Product Management

    Best for Sales Teams

  • Sales Documentation

    Best for Founders

  • Public Roadmap

    Best for Marketing Teams

  • Bug Tracking

    Best for Product Managers

  • Enterprise Feedback

    Best for Product Managers

Example outputs 1

Sample generations and before/after results for Canny.

Canny screenshot
Canny screenshot Canny website

Access & connections

Where you can use Canny, and what it plugs into.

Platforms

Web

Integrations

Make

Pros & cons

Pros

  • Centralized feedback collection
  • Automated duplicate detection
  • Direct user interaction portal
  • Customer data-feature linking
  • User segment creation
  • Feedback-context integration
  • Customizable prioritization formula
  • Integrates with project management tools
Show 39 more
  • Public update sharing functionality
  • Automatic user notifications for updates
  • Smart replies to feedback
  • Automated feedback thread summarization
  • Automated feedback tasks
  • Feedback analysis for product decisions
  • Public changelog for engagement
  • Feedback portal setup
  • Supportive customer feedback integration
  • Automated customer interaction capturing
  • Potential revenue impact indication
  • User feedback segmentation
  • Roadmap creation for projects
  • Customizable impact-effort weighting for prioritization
  • Public or private roadmaps
  • Custom post field creation for business
  • Opportunity revenue consideration
  • Detailed release notes publication
  • Automatic voting user notifications
  • Manual feedback task automation
  • Feedback capturing and deduplication
  • Clarifying questions for feedback
  • User-friendly UI
  • Feedback insights for churn prevention
  • Community fostering for feedback discussion
  • Scalable plans
  • Best-in-class security and compliance
  • Private or public feedback control
  • Easy tool installation
  • User feedback data import
  • Brand customization
  • Works with other workflows
  • Customer satisfaction through feedback linkage
  • Quick and efficient feedback gathering
  • Prioritization signals from sales team
  • Product marketing time-saving
  • Customer engagement, retention, and adoption
  • Product-market fit assistance
  • Avoid churn and generate revenue

Cons

  • Limited user segmentation options
  • No sentiment analysis feature
  • Doesn't integrate with all CRM tools
  • Lack of native mobile app
  • Poor data visualization capacities
  • No multi-language support
  • Time-consuming to set up
  • Customization limitations
Show 1 more
  • Doesn't support feature voting

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Releases 2

Canny v1.1 Jun 17, 2025 Current

Canny’s new pricing: lower entry point, fewer limits, more features

https://canny.io/pricing?utm_source=taaft&utm_medium=cpc&utm_campaign=taaft-release

We’ve updated our pricing to make it easier to get started with Canny and scale as you grow.

Pricing is now usage-based. You can still start for free, and only pay when you are collecting feedback from more tracked users (any user who has given feedback).

Lower entry point

  • Free plan now includes 25 tracked users and many features that were previously paid
  • Paid plans start at $19/month with 100 tracked users and additional features

Fewer limits, more features
We wanted to remove any blockers to your ability to capture feedback, so we've added these to all our plans, including Free:

  • Unlimited Autopilot usage - let AI capture and deduplicate feedback for you
  • Unlimited feedback integrations - pull in insights from tools like Intercom, Slack, Help Scout, and more
  • 5+ manager seats included - invite more teammates to help manage feedback
  • Unlimited contributor seats - let your whole team get involved
  • Unlimited posts & boards - plan and prioritize feedback however you like

When you upgrade to Pro, you'll unlock even more great features like Autopilot's Comment Summaries and Smart Replies.

Existing customers can stay on your current plan or switch to a new one anytime from your billing page. No action needed unless you want to change.

See our new pricing plans here
https://canny.io/pricing?utm_source=taaft&utm_medium=cpc&utm_campaign=taaft-release

Initial release January 1, 2024
Initial release of Canny.

In the news

Launch coverage and community mentions for Canny.

Imported reviews 1

5★
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Grimnir Jan 23, 2025 v@ initial release

Very useful, but for me, who only needs the simplest feedback functions, the on-boarding where they force me to do things I don't need to do is unbearable. I've done it once, but I'll never create an account on it again just for that reason.

FAQ 12

What is Canny?
Canny is an AI-powered customer feedback management tool aimed at helping organizations collect, organize, and analyze feature requests. It centralizes feedback collection for deeper understanding of customer needs and effective product roadmap prioritization. Key features include feedback analysis and collection, request prioritization, roadmap creation, and progress update sharing.
How does Canny collect customer feedback?
Canny collects customer feedback through various sources. Users can set up a feedback portal for direct user interactions. It's also capable of auto capturing feedback from customer conversations with a feature called Autopilot. Furthermore, Canny can integrate customer support tools to enable capturing of feedback on behalf of users.
Does Canny allow direct user interaction on the feedback portal?
Yes, Canny allows direct user interaction on its feedback portal. Users can share their requests directly from the site, fostering more discussion and engagement around product features and requests.
How does Canny handle duplicate feedback?
Canny uses an automatic detection method to manage duplicate feedback. The system identifies and merges duplicates, consolidating similar ideas into single threads. This way, it quantifies the ideas and prevents the scattering of similar feedback across multiple entries.
Can Canny connect customer data to specific product features?
Yes, Canny can connect customer data to specific product features. This capability provides significant insights into feature preferences and usage patterns, helping establish a strong connection between customer behavior and feature implementation.
How does request prioritization work in Canny?
In Canny, request prioritization is done using a customized formula that considers impact and effort weights. This allows requests to be scored and ranked accordingly, enabling product teams to focus on the features with the highest value and potential for impact.
Can Canny integrate with other project management tools?
Yes, Canny can integrate with popular project management tools. This integration aids in the creation of a concise product roadmap, leading to better planning and execution of feature developments.
How can users share progress updates in Canny?
Canny users can share progress updates through a public changelog. This changelog links to feature requests and automatically notifies users who interacted with those requests, keeping them informed about the progress and completion of requested features.
Does Canny support automated feedback discovery?
Yes, Canny supports automated feedback discovery through its AI-driven features. These intelligent features capture and deduplicate customer feedback from customer conversations, thereby reducing manual feedback tasks.
Can Canny help create a roadmap for my product?
Yes, Canny aids in creating a roadmap for products. It integrates with popular project management tools to formulate a precise roadmap. Users can add top feature requests to the roadmap with a single click, ensuring a clear and updated representation of product development progress.
How does Canny help make informed product decisions?
Canny helps make informed product decisions by transforming collected feedback into actionable insights. Busy feedback threads can be summarized for easy understanding and users can respond to feedback with clarifying questions for deeper insights. The system's AI features also assist in identifying top priority features guided by custom formulas considering factors like impact and effort.
What are Canny's AI-driven features?
Canny's AI-driven features include feedback discovery, smart replies, and summarization of long feedback threads. Feedback discovery is where it captures and deduplicates customer feedback from customer conversations. Smart replies let you respond to feedback with clarifying questions to uncover deeper insights. Summaries condense lengthy feedback threads to understand core use cases optimally.
Canny Free + from $19/mo
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