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Customer feedback analysis

Hubble.team ✓

Gather in-product feedback from real users.

6k views 27 saves Freemium
Product Development User Feedback Data Analysis
More categories (4)
Customer Insight AI Analytics Feedback Processing Customer feedback analysis
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Free

Verdict

A quick read before you dig into the full page.

Best if
Gather in-product feedback from real users
Skip if
Customization limited to studies
Pick this when
In-product user research

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Overview

Generated by ChatGPT

Hubble is an in-product user research and feedback platform that enables companies to create world-class products by gathering high-quality contextual feedback from targeted users.

With Hubble, companies can collect in-product feedback through SDK, prototype concept testing and create qualitative research questions and build study templates through the use of ChatGPT by OpenAI.

It also allows companies to segment users based on their attributes and track results in real-time for summary analysis and create beautiful reports. Heat maps and video clips are also available for understanding customer flow.

Companies can also create customized, unmoderated studies to collect any type of product feedback from usability testing to feature satisfaction. All this is available in a user-friendly platform that makes product research 10x easier.

Hubble.team website

Best for

Short scenarios where Hubble.team tends to shine.

  • Gather in-product feedback from real users.

Example outputs 1

Sample generations and before/after results for Hubble.team.

Hubble.team screenshot
Hubble.team screenshot Hubble.team website

Access & connections

Where you can use Hubble.team.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Tabular
  • Video

Output

  • Video
  • Tabular
  • API

Pros & cons

Pros

  • In-product user research
  • High-quality contextual feedback
  • Feedback collection through SDK
  • Prototype concept testing
  • Enables qualitative research questions
  • User segmentation based on attributes
  • Real-time result tracking
  • Summary analysis with reports
Show 17 more
  • Heat maps and video clips
  • Customized, unmoderated studies
  • Usability testing capability
  • Feature satisfaction feedback
  • User-friendly platform
  • Efficient product research
  • No need for survey emails
  • Interactive tests with Figma prototype
  • Contextual user feedback at scale
  • Aggregated data access
  • Collecting and comparing respondent metadata
  • Screen recording for live studies
  • Design concept validation
  • Design preference testing
  • Auto-generated reports
  • Ability to target users
  • Collaboration with cross-functional partners

Cons

  • High external panel recruitment costs
  • Requires SDK for feedback collection
  • No sync with traditional platforms
  • Lack of real-time interview support
  • Customization limited to studies

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Releases 1

Initial release December 15, 2022 Current
Initial release of Hubble.team.

FAQ 12

What is Hubble.team?
Hubble.team is an in-product user research and feedback platform. It enables companies to gather high-quality contextual feedback from targeted users, facilitating the creation of world-class products. In-product feedback can be collected through SDK, prototype concept testing, and the creation of qualitative research questions through the use of ChatGPT by OpenAI. Hubble's platform includes user segmentation, real-time result tracking, report generation, heat maps, video clips, and customizable unmoderated studies.
How can I collect feedback through Hubble's SDK?
Through Hubble's SDK, feedback is collected in-product. This allows companies to highlight product features, components, and user flows to collect detailed user feedback at scale.
What is prototype concept testing in Hubble?
Prototype concept testing in Hubble allows for the testing of concepts and prototypes before a real product is built. This involves the creation of click-through interactive tests by simply copying and pasting a Figma working prototype.
How does Hubble use ChatGPT by OpenAI?
Hubble makes use of ChatGPT by OpenAI to create qualitative research questions and build study templates. Through this collaborative conversation-based model, comprehensive insights into user preferences, behaviour, and feedback can be generated.
What is the Hubble x ChatGPT feature and why is it useful?
The Hubble x ChatGPT feature is a qualitative research tool that leverages the capabilities of OpenAI's ChatGPT. It enables the creation of study templates and the formulation of research questions. It's useful in understanding user behaviour, collecting contextually rich feedback, and helping teams make better-informed decisions based on user insights.
How does Hubble help in segmenting users based on their attributes?
Hubble offers a feature that allows companies to segment users based on their attributes. This aids in targeting the right users during product usage, ensuring that insights are gleaned from actual users. Thus, feedback gathered is relevant and authentic.
Can I track results in real-time with Hubble?
Yes, Hubble provides a feature for companies to track results in real-time. This provides constant insights into user interactions, helping teams make timely decisions.
Is it possible to create reports using Hubble?
Yes, Hubble allows companies to create beautiful, auto-generated reports. These reports can be shared within the team to disseminate insights and facilitate cross-functional collaboration.
What are heat maps in Hubble and how can they be used?
Heat maps in Hubble provide actionable insights from individual participants. They show patterns of user interaction with the product, indicating areas that receive the most attention and those that get overlooked. These visual representations allow for an easy understanding of user behaviour towards different product features.
Does Hubble provide video clips for understanding customer flow?
Yes, Hubble provides video clips for understanding customer flow. These recorded clips for live studies assist in understanding your customer's journey and interaction with the product in a better way.
Can unmoderated studies be customized in Hubble?
Hubble allows for the customization of unmoderated studies. This feature elevates research capabilities and enables the collection of any type of product feedback, ranging from usability testing to feature satisfaction and concept tests.
How can Hubble help in collecting feedback related to feature satisfaction?
Hubble aids in collecting feedback related to feature satisfaction by facilitating the creation of customized unmoderated studies. These studies get contextually rich and precise feedback from the actual users about their satisfaction with different product features.
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