Side by side
Chatisto vs Gorgias
Compare what each tool does, what it costs, and how it fits your workflow.
Designed for
AI-powered live chat for better customer support.
Streamline e-commerce customer service with AI
Primary task
Customer support
Customer support
Pricing
Freemium · Free + from $24.17/mo
Paid · from $360/mo
Pricing details
Free + from $24.17/mo
from $360/mo
Billing cycle
Monthly
Monthly
API access
Not documented
Not documented
Platforms
Web
Web
Integrations
HubSpot
Shopify
Source rating
5.0 / 5 · 1 ratings
1.0 / 5 · 1 ratings
Catalog views
22k
925
Estimated monthly traffic
—
3.3M
Catalog imported
31 Aug 2026
30 Aug 2026
Listed strengths
- CRM integration
- Lead Management feature
- Custom user conversation pathways
- Email management functionality
- Analytic capabilities
- E-commerce specific
- All-in-one support inbox
- Multichannel customer service
- Integrated with popular e-commerce platforms
- Automation features
Listed limitations
- Doesn't support multiple languages
- No mobile app available
- No self-service portal
- Lacks sentiment analysis
- Doesn't offer social media integration
- Limited to e-commerce stores
- Automations may be restrictive
- Not all e-commerce platforms supported
- No self-service option mentioned
- No sentiment analysis mentioned