Side by side
Cardina vs CoSupport AI
Compare what each tool does, what it costs, and how it fits your workflow.
Designed for
Visually guide customers remotely with instant cobrowsing.
AI for support ops that drown in repetitive tickets.
Primary task
Customer support
Customer support
Pricing
Free Trial · Free
Free Trial · Trial; then from $99/mo
Pricing details
Free
Free + from $99/mo
Billing cycle
Monthly
Monthly
API access
Not documented
Listed as available
Platforms
Web
Web, Chrome Extension
Integrations
Not documented
Zendesk
Source rating
5.0 / 5 · 1 ratings
5.0 / 5 · 1 ratings
Catalog views
3.3k
19k
Estimated monthly traffic
—
—
Catalog imported
29 Aug 2026
31 Aug 2026
Listed strengths
- Extracts knowledge from previous support
- Instantly turns support articles into answers
- Integrated with existing support resources
- Automates resolution of tickets
- Cobrowsing technology for visual guidance
- Resolution rate guarantee in writing: 60% by day 60, or you pay nothing
- 2.0 agent reasons in steps: searches, checks, re-checks before answering
- Acts on tickets: refunds, order updates, subscription cancellations
- Decision log on every reply shows why the AI answered that way
- Shopify and Stripe run out of the box
Listed limitations
- Cobrowsing limited to live chat
- Uses past tickets only
- Analytics may miss real-time issues
- Dependency on existing support resources
- No native customer support
- Onboarding runs with the CoSupport team, no self-serve signup
- No proactive support features.
- Performance quality depends on the data quality.
- Built for teams with real ticket volume; light inboxes see slower payback