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Customer feedback

Zigpoll ✓

Capture customer insights to fuel business growth.

2.6k views 110.9K/mo traffic 7 saves Freemium
Survey Tool Customer Feedback Zero-party Data
More categories (4)
Post-purchase Surveys Email Capture Campaigns Polls & Forms Customer feedback
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Free + from $10/mo

Verdict

A quick read before you dig into the full page.

Best if
Capture customer insights to fuel business growth
Skip if
Limited third-party integrations
Pick this when
Zero-party data collection

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Overview

Zigpoll is a survey and feedback platform targeted at businesses looking to collect zero-party data from their customers. Through this interactive tool, businesses can create and deliver post-purchase surveys, email capture campaigns, and polls & forms at different stages of the customer journey such as pre-purchase, post-fulfillment, and at instances of abandoned checkout.

The tool can further be employed to optimize a business's website, launch new products and build useful customer segments. Zigpoll offers multiple question formats and the ability to analyze a business's feedback data through intuitive dashboards, multiple charts and reporting features.

Equipped with advanced targeting rules, third party integrations, template variables, and multilanguage translation possibilities, Zigpoll seeks to effectively engage the customers at the right time and place.

Automation features include an AI assistant trained on a user's response data to identify open-ended response trends and provide actionable insights. Zigpoll offers easy setup for platforms such as Shopify, BigCommerce & Wordpress and is available for use in various pricing tiers to accommodate different needs.

Zigpoll website

Access & connections

Where you can use Zigpoll, and what it plugs into.

Platforms

Web

Integrations

WordPress Shopify

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • API
  • Tabular
  • Text

Output

  • Tabular
  • API
  • Text

Pros & cons

Pros

  • Zero-party data collection
  • Post-purchase surveys
  • Email capture campaigns
  • Interactive polls and forms
  • No-code setup for Shopify, Bigcommerce, Wordpress
  • Multiple question formats
  • Branching logic in surveys
  • Incentives for customer engagement
Show 36 more
  • Intuitive analytics dashboard
  • Advanced targeting rules
  • Third-party integrations
  • Sending surveys via email, SMS, on-site
  • Multiple pricing options
  • Free Lite version for starters
  • Helpful blog with examples and tips
  • Pre-purchase and post-fulfillment feedback
  • Abandoned checkout feedback
  • Website optimization
  • Product launch feedback
  • Building customer segments
  • Multilanguage translation for surveys
  • Automatic translations based on customer's language preferences
  • Template variables for personalization
  • High response rate claim
  • Detailed reporting features
  • SMS survey options
  • Branching logic can reward interactions
  • Collect demographic and lifestyle data
  • Scheduler provides insights on meaningful sample set
  • White label support in all plans
  • Possibility of hiding Zigpoll branding
  • 24/7 support in Pro plan
  • Copywriting support in Plus and Pro plans
  • Including team members in plans
  • Option to send emails in all paid plans
  • Automatic delivery of translated surveys
  • Automatic trend spotting in feedback
  • Options to customize survey style
  • Installation support for Basic and above plans
  • Unlimited responses in Pro plan
  • Built-in auto-translate feature
  • SMS messages on Plus and Pro plans
  • Track response trends over time
  • Automatic insight scheduling

Cons

  • Limited ecommerce platform integration
  • No mobile app
  • No android support
  • Limited plan features
  • Potential language translation errors
  • Limited third-party integrations
  • May overlook customer subtleties
  • Restricted team member access
Show 1 more
  • Doesn't hide Zigpoll branding on lower-tier plans

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Releases 1

Initial release June 7, 2023 Current
Initial release of Zigpoll.

FAQ 12

What is Zigpoll?
Zigpoll is a survey and feedback platform that is designed for capturing zero-party data directly from customers. Implementing multiple survey methods including post-purchase surveys, email capture campaigns, interactive polls and forms, Zigpoll allows businesses to gather insights at various stages of the customer journey. With a straightforward setup for Shopify, Bigcommerce and Wordpress, Zigpoll integrates with existing systems without requiring coding knowledge. Its dashboard offers an intuitive way to analyze survey data, and an inbuilt AI assistant provides automated trend detection and insights from the gathered responses.
What can I achieve using Zigpoll?
With Zigpoll, businesses can capture and analyze direct feedback at key moments in the customer journey, including pre-purchase, post-purchase, post-fulfillment, and during instances of abandoned checkout. It empowers businesses to optimize their website, launch new products and build useful customer segments based on the responses. Zigpoll also offers the ability to identify trends in open-ended responses and provide actionable insights, thereby helping businesses make informed decisions. Plus, interaction with customers is boosted by offering incentives, which helps achieve a high response rate.
How can I integrate Zigpoll with my Shopify, Bigcommerce, or Wordpress platforms?
Zigpoll provides a no-code setup for Shopify, Bigcommerce and Wordpress platforms. As a result, integration with these platforms is seamless and does not require technical expertise. The exact mechanics of integration are not directly mentioned but would generally involve logging into the Zigpoll dashboard to link the target platform using appropriate access credentials or API keys.
What are the different question formats supported by Zigpoll?
Zigpoll supports multiple question formats, although the specific types are not explicitly stated. This likely encompasses a variety of formats such as multiple choice, open-ended, rating scales, and yes/no questions, providing flexibility in the data collection process.
What is branching logic and how does it functions in Zigpoll?
Branching logic in Zigpoll allows businesses to customize the survey flow based on the respondents' answers. When a specific answer is given to a question, the subsequent survey path changes to target questions relevant to that answer. This ensures the participant's journey is tailored and interactive, consequently improving engagement and the quality of the feedback collected.
How does Zigpoll offer incentives to engage customers?
Zigpoll allows businesses to offer incentives in their surveys as a reward for customer interaction. Although not explicitly conveyed, these incentives could range from discounts, access to exclusive content, or loyalty points, for example. This feature incentivizes responses and participation, thus leading to higher engagement and unmatched response rates.
How does Zigpoll's dashboard assist with data analysis?
Zigpoll's dashboard is designed with an intuitive user interface for easy analysis of survey data. It offers multiple charts and reporting dashboards, enabling users to distill survey information into actionable items. This facilitates easier understanding of zero-party response data and Net Promoter Scores at a glance, simplifying the decision-making process.
How can I customize the targeting rules for my Zigpoll surveys?
Zigpoll enables customization of targeting rules for surveys using advanced targeting features and third-party integrations. These allow businesses to ensure their surveys reach the right person at the right time. The delivery methods include options of email, SMS, or on-site surveys, and personalized templates addressing customers directly may be used as well.
How does Zigpoll use AI for automatic insights and trend detection?
Zigpoll's AI assistant is trained on user response data to provide automatic insights and trend detection. The bot automatically analyzes and identifies patterns in open-ended responses, providing valuable insights without requiring the user to read hundreds of responses. Additionally, it allows continual tracking of response trends over time to maintain awareness of customer reactions to changes or new product releases.
What are the pricing options available for Zigpoll?
Zigpoll offers different pricing options to suit various business needs. The available options are 'Lite' (free), 'Basic' ($10/mo), 'Standard' ($25/mo), 'Plus' ($50/mo), and 'Pro' ($100/mo). Each higher-tier plan provides expanded benefits, including higher response limits, more team member accounts, the ability to send more emails, hiding Zigpoll branding, additional SMS messages, and enhanced support.
Can I use Zigpoll for free?
Yes, Zigpoll can be used for free. The 'Lite' plan offers free access to Zigpoll's basic features, including up to 100 responses per month, automatic AI insights, a single team member account, and unlimited surveys. However, functionalities like sending emails, accessing support services, hiding Zigpoll branding, and SMS services might require an upgrade to a paid plan.
What kind of data does Zigpoll collect through post-purchase surveys?
Zigpoll collects zero-party data through post-purchase surveys. Although not explicitly detailed, this data can include information about customer satisfaction, product experience, delivery feedback and more, providing insights directly related to the purchase experience and enabling effective business decision-making.
Zigpoll Free + from $10/mo
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