Velma API by Modulate ✓

Velma Voice Analytics API, a product from Modulate, is designed to analyze and interpret emotion, tone, and intent from voice conversations. Rather than focusing solely on transcription, Velma is an audio-native model, listening to the voice conversation directly and analyzing the acoustic signals that carry the conversation's meaning.

This tool turns voice conversations into actionable signals and behaviors. It can process both live streams and recordings, integrating with third-party tools.

One of Velma's unique features is its ability to analyze behaviors and escalate risks. A typical application includes alerting to potential risks like fraud or impersonation scams, with each alert including data on the type of threat and confidence level.

The tool can recognize a range of emotions expressed by speakers - from frustrated and anxious to calm and confident. Through its Audio-native Ensemble Listening Model (ELM), Velma is capable of understanding the nuances in conversation typically lost in other models that rely heavily on pure word transcription.

Velma aims to capture more than just words; it seeks to understand the full spectrum of a conversation, even to the point of detecting deepfake voices or spoofed calls.

The tool offers comprehensive conversation summaries, listing detected key behaviors, speaker topics, speaker emotions, and sentiment analysis among others.

This makes it a suitable tool for various use cases like fraud prevention, policy enforcement, voice agent understanding, and user safety among others across industries like customer experience centers, IT & helpdesk, gaming & social, and financial services.

With these detailed insights, Velma can contribute to better decision making and problem-solving in these settings.