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Shopify concierge

Rep AI ✓

AI-powered sales concierge for Shopify stores

Source rating 5.0 (2) 2.6k views 17 saves Free Trial
Ecommerce AI Sales Chatbot
More categories (4)
Sales Conversion Shopify Integration AI Customer Service Shopify concierge
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Trial; then from $10/mo

Verdict

A quick read before you dig into the full page.

Best if
AI-powered sales concierge for Shopify stores
Skip if
May not handle complex queries
Pick this when
Boosts conversions

Considering Merchant Floor | Product listing agent for Shopify instead? Compare side by side

Overview

Rep AI is an AI-enabled Agentic Commerce Platform designed to enhance ecommerce operations for brands. The tool aids in transforming online stores into AI-driven sales engines that proactively engage with shoppers, helping to boost conversions, average order value (AOV), and retention.

The platform applies behavioral AI to detect shopper intent and initiate context-led conversations, responding to customer inquiries and guiding purchase decisions in real-time across all customer touchpoints.

Rep AI offers a unified helpdesk tool which manages tickets, routing, automation, and workflow inside one linked box connected directly to the AI system.

It also reduces the ticket volume by answering support inquiries promptly across chat, email, and social channels and by identifying patterns in customer issues.

Additionally, the tool provides insights by analyzing every shopper interaction to uncover buying friction, product demand, and conversion opportunities.

The same AI guides the shopper on the brand's website and can also follow up via email or social media, ensuring a consistent and unified customer experience across all interactions.

The platform aims to replicate the behaviour of a skilled salesperson from a brick and mortar store, detecting buyer intent and guiding shoppers to suitable products, helping to maximize AOV.

Rep AI integrates with various ecommerce applications like Shopify, Klaviyo, WooCommerce, and Salesforce.

Rep AI website

Access & connections

Where you can use Rep AI, and what it plugs into.

Platforms

Web

Integrations

Salesforce Shopify

Capabilities

What this tool accepts, produces, and is strongest at.

Input

  • Text

Output

  • Text

Supported features

  • E-Commerce

Pros & cons

Pros

  • Boosts conversions
  • Increases average order value
  • Enhances customer retention
  • Real-time shopper engagement
  • Unified helpdesk management
  • Ticket volume reduction
  • Supports multi-channel inquiries
  • Rapid customer issue identification
Show 38 more
  • Real-time sales guidance
  • Consistent customer experience
  • Shopper intent detection
  • Seamlessly integrated with Shopify
  • Fully compatible with WooCommerce
  • Perfectly synced with Salesforce
  • Bound with Klaviyo
  • Promotes AOV maximization
  • Effective sales predictive analysis
  • Supports email marketing
  • Social media integration
  • Automates repetitive support
  • Maximizes product discovery
  • Turns browsers into buyers
  • Monitors customer behavior
  • Starts context-led conversations
  • Learns and improves constantly
  • Naturally language response
  • Single source of truth
  • Enables strategic insight
  • Reduces unanswered shopper questions
  • Analyses shopping behaviors
  • Handles social media interactions
  • Resolves questions before tickets
  • Handles automatic cancellations
  • Addresses changes for customers
  • Returns and exchanges initiation
  • Supports automatic routing
  • Dynamic product narrowing
  • Features contextual recommendations
  • Enables Shopify concierge
  • Drives higher AOV
  • Reduces customer support tickets
  • 5x+ ROI within first 30 days
  • 97% automatic shopper question response
  • CAPTURES recurring product issues
  • Provides contextual upsells
  • Automated post-purchase support

Cons

  • Limited customization options
  • Dependence on behavioral signals
  • May not handle complex queries
  • Limited support for non-English languages
  • Possible over-reliance on automation
  • May not integrate with all ecommerce platforms
  • Data quality issues can impact performance
  • May require significant setup and training

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Releases 1

Initial release August 19, 2022 Current
Initial release of Rep AI.

FAQ 12

What is Rep AI?
Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built for Shopify and uses two AIs: the Rescue Algorithm and ChatGPT, to provide shoppers with a personalised guided shopping experience.
What are the key features of Rep AI?
Key features of Rep AI include predictive analytics capabilities to engage shoppers right before they leave the site, the ability to handle complex queries and recommend complementary products for upsells, multi-language support, seamless integration with popular Shopify apps without requiring changes to the support stack, and providing customers a personalized shopping experience.
How does Rep AI's Rescue Algorithm work?
The Rescue Algorithm used by Rep AI can predict when a shopper is about to leave the website, with an accuracy rate of 92%. It uses this prediction to engage the shopper in a conversation, effectively preventing them from leaving the site.
What is ChatGPT and how does Rep AI use it?
ChatGPT is an AI model for natural language processing tasks, developed by OpenAI. Rep AI employs ChatGPT to power its conversational shopping assistant, enabling it to handle all types of conversation with customers, including enquiries about products, checkout process, and product recommendations.
How does Rep AI handle complex queries?
Rep AI handles complex queries by understanding natural language and idioms, making it significantly useful for big catalogue stores with complex product queries. It uses ChatGPT to interpret and respond to these queries in a conversational manner.
Can Rep AI handle multiple languages?
Yes, Rep AI can handle multiple languages. This makes it efficient and versatile for eCommerce stores that cater to a diverse group of customers who speak different languages.
How can Rep AI enhance upselling activities in my store?
Rep AI enhances upselling activities by making personalized product recommendations to shoppers. It leverages its AI capabilities to suggest complementary products that can increase the Average Order Value in your Shopify store.
How does Rep AI integrate with Shopify apps?
Rep AI integrates with favorite Shopify apps by bringing its AI capabilities to these tools. Whether it’s email, SMS, live chat, or customer support platforms, Rep AI can seamlessly integrate with any app in your eCommerce tech stack.
What improvements can I expect from using Rep AI?
With Rep AI you can expect increased Conversion Rates of up to 13%, Average Order Value increment of 20%, and an average sales increase of 9%. Also, brands that have used Rep AI reported an enhanced shopping experience for their customers.
Does Rep AI offer a free trial?
Yes, Rep AI offers a 30-day free trial. This allows potential users to try out the service and evaluate its effectiveness in increasing conversion rates and enhancing the shopping experience.
What is Rep AI's money-back guarantee policy?
Rep AI's money-back guarantee policy offers a 60-day money-back guarantee if the user does not get 10x ROI on their investment. This means you get a full refund if Rep AI doesn't provide the promised return on investment within 60 days.
How does Rep AI provide a tailored shopping experience?
Rep AI provides a tailored shopping experience by using AI to engage customers in personalized conversations. It understands natural language and idioms, uses this expertise to assist shoppers find exactly what they’re looking for, and makes personalized product recommendation.
Rep AI Trial; then from $10/mo
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