Promote Sign in Sign up

Agent

Permut

AI platform for customer engagement, feedback, and growth via intelligent agents.

Source rating 5.0 (67) 2.6k views 2.6k/mo traffic 0 saves Freemium
AI Agents Customer engagement Customer feedback
More categories (14)
Voice of Customer (VoC) NPS CSAT Churn Detection Omnichannel CRM integration POS integration AI Analytics Real-time insights Customer loyalty Automated customer service AI platform Business growth Customer retention
Visit website Sign in to save

Free + from 1.590 € / month

Verdict

A quick read before you dig into the full page.

Best if
AI platform for customer engagement, feedback, and growth via intelligent agents
Skip if
You need enterprise SLAs or a fully managed team plan right away
Pick this when
Freemium · Free + from 1.590 € / month

Overview

Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive growth across various channels such as WhatsApp, SMS, and Web. It aims to boost retention, prevent poor experiences, and unlock real-time insights at scale. The platform provides AI agents for customer listening and feedback collection, tailored to deliver value across multiple industries including retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Permut's AI agents are secure, intelligent, scalable, powered by multiple AI models, learn and improve over time, and are built on proprietary knowledge bases. They offer seamless integrations with CRM, POS, and other data sources, and are omnichannel by design. Permut facilitates richer feedback collection for metrics like NPS, CSAT, Voice of Customer, product reviews, purchase experience, and churn detection, transforming these into actionable insights via an interactive AI-powered dashboard.

Permut screenshot

Access & connections

Where you can use Permut, and what it plugs into.

Platforms

Web

Integrations

WhatsApp

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • AI Agents for customer engagement and feedback
  • Omnichannel support (WhatsApp, SMS, Calls, Web)
  • Real-time feedback collection and sentiment analysis
  • Interactive AI-powered dashboard for insights
  • Seamless CRM, POS, and data source integrations
  • AI agents learn and improve over time
  • Customizable agents with brand's tone and knowledge
  • Automated issue resolution and promotions
Show 1 more
  • Scalable and multilingual operation (24/7)

FAQ 7

What is Permut?
Permut is a complete platform designed to build AI agents that engage customers, collect feedback, and drive growth across various channels such as WhatsApp, SMS, and Web. It aims to boost retention, prevent poor experiences, and unlock real-time insights at scale. The platform provides AI agents for customer listening and feedback collection, tailored to deliver value across multiple industries including retail, e-commerce, travel, hospitality, health, wellness, fitness, and entertainment. Permut's AI agents are secure, intelligent, scalable, powered by multiple AI models, learn and improve over time, and are built on proprietary knowledge bases. They offer seamless integrations with CRM, POS, and other data sources, and are omnichannel by design. Permut facilitates richer feedback collection for metrics like NPS, CSAT, Voice of Customer, product reviews, purchase experience, and churn detection, transforming these into actionable insights via an interactive AI-powered dashboard.
How to use Permut?
Using Permut involves four simple steps: 01 Deploy your agent by equipping it with your brand’s tone, knowledge, and policies. 02 Connect your stack by plugging in your CRM, POS, and internal data sources for full context. 03 Launch targeted campaigns by defining goals and audiences, allowing your agent to know who to reach, when, and why. 04 Capture insights effortlessly, as your agent drives real conversations and transforms them into actionable insights via an AI-powered dashboard.
What is Permut and what does it do?
Permut is a complete platform for building AI agents that engage customers, collect feedback, and drive growth across various channels like WhatsApp, SMS, and Web. It helps boost retention, prevent poor experiences, and unlock real-time insights at scale.
What types of feedback can Permut AI agents collect?
Permut AI agents can collect rich feedback including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Voice of Customer (VoC), product reviews, purchase experience insights, and signals for churn detection.
How do Permut AI agents learn and improve?
Permut AI agents learn and improve over time with every interaction, becoming sharper and adapting their tone, timing, and behavior to better serve customers. They are also built on your proprietary knowledge base for accurate responses.
What channels do Permut AI agents support?
Permut AI agents are omnichannel by design, meaning they can engage customers wherever they are, including WhatsApp, SMS, Calls, and Web.
How does Permut provide actionable insights?
Permut transforms real conversations into actionable insights via an interactive AI-powered dashboard. This dashboard provides key metrics at a glance, AI-powered insights, and enables instant action through automated reports and data querying.
Permut Free + from 1.590 € / month
Visit website