Side by side
InnoSearch vs Smartsupp
Compare what each tool does, what it costs, and how it fits your workflow.
Designed for
YOU SHOP, WE CARE
Personal online shopping assistant that drives sales
Primary task
Shopping
Shopping
Pricing
Free
Freemium · Free + from $19.5/mo
Pricing details
Free
Free + from $19.5/mo
Billing cycle
Not documented
Monthly
API access
Not documented
Not documented
Platforms
Web
Web
Integrations
Not documented
Not documented
Source rating
3.7 / 5 · 3 ratings
No rating recorded
Catalog views
6k
804
Estimated monthly traffic
—
657.4K
Catalog imported
30 Aug 2026
30 Aug 2026
Listed strengths
- Quick product search
- Chat-guarded search
- Broad product category coverage
- Themed product suggestions
- Contextual curation
- Online shopping assistant
- Drives online sales
- Fosters webshop conversations
- Transforms visitors to customers
- Live chat feature
Listed limitations
- Limited to one eCommerce platform
- Chat-guarded search only
- Seasonal product focus may be limiting
- Not suitable for non-seasonal shopping
- Restricted product categories
- Doesn't support multi-language
- Relies heavily on cookies
- No phone support
- Requires constant internet connection
- Lacks advanced analytics