Side by side
Hiver vs IllumiChat
Compare what each tool does, what it costs, and how it fits your workflow.
Designed for
AI-powered customer service, built inside Gmail.
From Ticket Backlog to Instant Answers Powered by AI
Primary task
Customer support
Customer support
Pricing
Paid · from $25/mo
Freemium · Free + from $29/mo
Pricing details
from $25/mo
Free + from $29/mo
Billing cycle
Monthly
Monthly
API access
Not documented
Listed as available
Platforms
Web
Web
Integrations
Gmail
Google Drive, Webhooks, Intercom, Zendesk, Notion, Zapier, Stripe, Slack, MCP
Source rating
No rating recorded
4.9 / 5 · 7 ratings
Catalog views
187
21k
Estimated monthly traffic
271.8K
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Catalog imported
31 Aug 2026
29 Aug 2026
Listed strengths
- Integrates all service channels
- Context-aware customer service
- Automated task handling
- Multi-system orchestration
- Initiates actions across platforms
No pros listed yet
Listed limitations
- Lacks native mobile application
- Limited API functionality
- Limited customization options
- Not applicable for non-Gmail users
- No live chat feature
No limitations recorded; this does not mean none exist.