From €2 per bed/unit per month
Verdict
A quick read before you dig into the full page.
- Best if
- AI Virtual Concierge automating hotel guest messaging via WhatsApp for enhanced service
- Skip if
- You need a free plan with no credit card
- Pick this when
- Paid · From €2 per bed/unit per month
Overview
Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel's PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.
Access & connections
Where you can use Viqal, and what it plugs into.
Platforms
Integrations
Capabilities
What this tool accepts, produces, and is strongest at.
Highlights
- Guest Journey AI Automation
- Upselling AI Automation
- Team Inbox
- WhatsApp Business for Hospitality
- Integrations with PMS, Booking Engine, and OTA
- Centralized Automation for Groups
- Concierge Builder
- Proactive WhatsApp campaigns
Show 3 more
- (Centralized) message inbox
- Analytics & reporting
- Dedicated support
FAQ 6
What is Viqal?
Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel's PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.
How to use Viqal?
Connect Viqal to your PMS, booking engine, or OTA, or upload bookings via CSV. The AI then automates guest interactions via WhatsApp, handling inquiries, upselling, and more. Staff can step in when needed.
What if the integration with my PMS or booking system cannot be set up?
Then you incur no costs. If Viqal is unable to establish the integration with your PMS or booking system within 120 days, the agreement will not activate, and you will not incur any costs. This is covered under our zero-risk integration clause, ensuring you are not charged until the integration is successfully completed. Viqal will notify you promptly and work closely with your PMS provider to resolve any challenges.
Are there any additional fees besides the listed prices?
No. However, keep in mind that WhatsApp Business API usage fees apply. See WhatsApp's pricing here
How does Viqal handle data security and guest privacy?
Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Please see our Data Processing Agreement here.
What kind of support does Viqal offer?
Viqal provides comprehensive support to ensure a smooth integration and functionality during your subscription term. Our services include a dedicated integration specialist, 24/7 technical support, and continuous updates. We aim to empower your team to leverage Viqal's full potential from day one.
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From €2 per bed/unit per month