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starts at $39.0 per month

Verdict

A quick read before you dig into the full page.

Best if
You are customer support teams and need: Automating up to 60% of customer support tickets
Skip if
You need a free plan with no credit card
Pick this when
Paid · starts at $39.0 per month

Overview

Cohere.io offers cobrowsing and AI-powered automation for customer support teams. It helps resolve issues faster, protect and grow revenue, and improve customer satisfaction by visually guiding customers and providing instant, personalized answers across various channels. The platform leverages AI to automate ticket resolution, extract knowledge from past conversations, and identify customer trends.

Cohere screenshot

Best for

Short scenarios where Cohere tends to shine.

  • Automating up to 60% of customer support tickets

    Best for Customer support teams

  • Doubling self-serve resolutions

    Best for CX teams

  • Launching personalized support across web and mobile

    Best for Support orgs

  • Scaling CX efficiency and customer loyalty

    Best for Customer Ops Managers

  • Delivering faster, 24/7 service

    Best for Customer support teams

Example outputs 1

Sample generations and before/after results for Cohere.

Cohere screenshot
Cohere screenshot

Access & connections

Where you can use Cohere.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • Cobrowsing for real-time visual guidance
  • AI-powered automation for ticket resolution
  • Personalized answers across multiple channels
  • Knowledge extraction from past conversations
  • Advanced analytics for identifying customer trends
  • Integration with existing CX platforms

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In the news

Launch coverage and community mentions for Cohere.

FAQ 5

What is Cohere.io?
Cohere.io offers cobrowsing and AI-powered automation for customer support teams. It helps resolve issues faster, protect and grow revenue, and improve customer satisfaction by visually guiding customers and providing instant, personalized answers across various channels. The platform leverages AI to automate ticket resolution, extract knowledge from past conversations, and identify customer trends.
How to use Cohere.io?
Cohere.io can be used by connecting it to your existing service desk. It allows agents to visually guide customers, automate responses using AI trained on your support resources, and identify trends to improve support content.
What is cobrowsing?
Cobrowsing allows support agents to see and control users' screens in real-time, enabling them to visually guide customers and resolve issues faster.
How does Cohere.io automate ticket resolution?
Cohere.io uses AI to understand customer inquiries, extract knowledge from existing support articles and past conversations, and provide instant, personalized answers.
What happens to Cohere.io now that it's part of Ramp?
The Cohere.io product is moving to cardina.com, where development will continue. The name has changed, but everything else remains the same.
Cohere starts at $39.0 per month
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