Supermoon
E-commerce & customer service communication management software powered by AI.
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Paid
From $19 / mo
Verdict
A quick read before you dig into the full page.
- Best if
- E-commerce & customer service communication management software powered by AI
- Skip if
- You need a free plan with no credit card
- Pick this when
- Paid · From $19 / mo
Overview
Supermoon is an E-Commerce & Customer Service Communication Management Software that streamlines communication management for businesses. It empowers users to deliver exceptional client support, build enduring customer relationships, and save time by simplifying customer support with AI.
Access & connections
Where you can use Supermoon, and what it plugs into.
Platforms
Integrations
Capabilities
What this tool accepts, produces, and is strongest at.
Highlights
- AI Customization
- AI Phone Assistant
- CRM
- Live Chat
- Omnichannel Inbox
- Shared Inbox
- Shopify Integration
- Smart Contact Form
Show 4 more
- Team Chat
- AI-Powered Message Drafts
- AI Sentiment Detection
- AI Message Summaries
FAQ 7
What is Supermoon?
Supermoon is an E-Commerce & Customer Service Communication Management Software that streamlines communication management for businesses. It empowers users to deliver exceptional client support, build enduring customer relationships, and save time by simplifying customer support with AI.
How to use Supermoon?
Train your AI assistant, connect key customer support channels, and save time every day. Supermoon offers features like AI Live Chat, Smart Contact Form, and an AI Messaging Assistant to automate and personalize customer interactions.
What are the differences in the plans and what is recommended for my team?
Every new team comes with a 14-day free trial of the Pro plan. Once you are ready to pick your plan or your trial has ended, you can select from the Starter, Growth, Pro or Ultra plans.
The main difference between plans is how many AI Reply Credits you receive per the month. All plans offer unlimited teammates, integrations, and messages.
The Starter plan is great for individuals and side projects and gives you all channels & apps, unlimited teammates, and unlimited message as well as full chat history. The Starter plan includes up to 100 AI Replies per month and also includes AI Sentiment Detection and AI Message Summaries.
The Growth plan is perfect for small teams with a growing brand and customer base. It includes everything in the Starter plan as well as expands the amount of AI Replies your team has to 500 per month. Also included in this plan is AI personalization set up and onboarding assistance.
The Pro plan is best for growing teams that need more AI Replies. It includes everything in the Starter plan and Growth plan as well as expands the amount of AI Replies your team has to 1500 per month.
The Ultra plan is built for larger teams that demand top-tier AI and on-going support. It includes everything in the Starter, Growth, and Pro plans as well as expands the amount of AI Replies your team has to 5000 per month. This plan also includes a dedicated account manager.
The main difference between plans is how many AI Reply Credits you receive per the month. All plans offer unlimited teammates, integrations, and messages.
The Starter plan is great for individuals and side projects and gives you all channels & apps, unlimited teammates, and unlimited message as well as full chat history. The Starter plan includes up to 100 AI Replies per month and also includes AI Sentiment Detection and AI Message Summaries.
The Growth plan is perfect for small teams with a growing brand and customer base. It includes everything in the Starter plan as well as expands the amount of AI Replies your team has to 500 per month. Also included in this plan is AI personalization set up and onboarding assistance.
The Pro plan is best for growing teams that need more AI Replies. It includes everything in the Starter plan and Growth plan as well as expands the amount of AI Replies your team has to 1500 per month.
The Ultra plan is built for larger teams that demand top-tier AI and on-going support. It includes everything in the Starter, Growth, and Pro plans as well as expands the amount of AI Replies your team has to 5000 per month. This plan also includes a dedicated account manager.
Do my left over AI Replies roll over to the next billing cycle?
No. At the end of your payment cycle, your AI Reply usage will restart to the amount that correlates with the plan you are on.
What is considered an AI Reply?
The number of replies written by AI per month, which can include:
AI drafts for emails & socials
AI rewrites such as Rephrase or Expand
AI auto-answers for MoonChat
AI suggestions for Smart Contact Form
AI drafts for emails & socials
AI rewrites such as Rephrase or Expand
AI auto-answers for MoonChat
AI suggestions for Smart Contact Form
Can I purchase more AI Reply Credits?
Extra AI Reply Credits can be purchased for $10 per 100 AI Replies.
Which plans include white labeling of the Smart Contact Form and MoonChat?
All of our plans include white labeling. You can manage these settings in your Smart Contact Form Settings and MoonChat Settings.
Supermoon
From $19 / mo