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Sprinklr AI ✓

Purpose-built AI that drives enterprise productivity.

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Agent Enterprise Productivity AI Platform
More categories (4)
Customer Experience Workflow Automation Social Engagement Customer experience
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Verdict

A quick read before you dig into the full page.

Best if
Purpose-built AI that drives enterprise productivity
Skip if
Potentially steep learning curve
Pick this when
Cohesive multi-tool platform

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Overview

Generated by ChatGPT

Sprinklr AI is an intelligent platform designed primarily for enterprises with the intent of driving productivity. It provides multiple different tools that work cohesively to enhance productivity, form a seamless user experience, and inform business decisions.

Sprinklr AI provides various product suites that focus on independent tasks. These suites comprise of Sprinklr Service, Social, Insights, and a Marketing Platform with integrated Unified-CXM capabilities.

The tool also offers functionalities like live chat support, omnichannel routing, conversational IVR, community software, conversational analytics and other utility features.

Extending its capabilities for social engagement, Sprinklr AI supports social publishing and engagement, social marketing, customer advocacy, advertising, and conversational commerce.

The tool's insight capabilities provide social listening, competitive insights and benchmarking, and product, location and visual insights. In terms of its marketing capabilities, it includes content marketing and campaign planning, social advertising, and marketing analytics.

It features extensive integrations, sandbox security, and APIs for enhanced customization and security. Sprinklr AI also offers tools specifically built for managing customer feedback and contact center intelligence.

The AI technology therein is implemented into every workflow, action, decision, and interaction, intending to deliver more accurate, efficient and consistent customer experience and decision-making support.

This tool is utilized and trusted by a multitude of global brands.

Sprinklr AI website

Access & connections

Where you can use Sprinklr AI.

Platforms

Web

Pros & cons

Pros

  • Cohesive multi-tool platform
  • Enhanced enterprise productivity
  • Seamless user experience
  • Informs business decisions
  • Offers Sprinklr Service
  • Offers Sprinklr Social
  • Offers Sprinklr Insights
  • Integrated Marketing Platform
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  • Unified-CXM capabilities
  • Live chat support
  • Omnichannel routing
  • Conversational IVR
  • Community software
  • Conversational analytics
  • Supports social publishing
  • Supports social engagement
  • Customer advocacy features
  • Advertising capabilities
  • Conversational commerce supported
  • Social listening capabilities
  • Competitive insights and benchmarking
  • Product, location, visual insights
  • Content marketing tools
  • Campaign planning tools
  • Marketing analytics
  • Extensive APIs for customization
  • Sandbox security
  • Customizable customer feedback management
  • Contact center intelligence
  • Decision-making support
  • Trusted by global brands
  • Built for enterprise needs
  • Optimized for accurate CX
  • Social marketing features
  • Multiple product suites
  • Workflow automation
  • Outbound contact center
  • Inbound contact center
  • Social customer service
  • Marketing content lifecycle management
  • Omnichannel contact center
  • Omnichannel customer service
  • Outbound campaign management

Cons

  • Overwhelming for small businesses
  • Potentially steep learning curve
  • Complex setup and integration
  • May overcomplicate simple tasks
  • Lack of emphasis on manual user input
  • May not fit all industries
  • Possible redundant features
  • Potential high cost
Show 1 more
  • Potentially unnecessary for non-multinationals

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Releases 1

Initial release May 28, 2023 Current
Initial release of Sprinklr AI.

FAQ 12

What is Sprinklr AI?
Sprinklr AI is an intelligent platform designed primarily for enterprises. It features a variety of tools that work together to enhance productivity, create a user-friendly experience, and help inform business decisions. Sprinklr AI is integrated into every workflow, decision, and interaction with the intention of delivering a more accurate, efficient, and consistent customer experience.
What makes Sprinklr AI unique?
Sprinklr AI is unique in its comprehensive approach to enterprise productivity. It provides a variety of product suites that focus on individual tasks, including service, social, insights, and a marketing platform with integrated Unified-CXM capabilities. The AI is integrated into all aspects of the platform, aiming to deliver improved accuracy, efficiency, and consistency in customer experience and decision-making support.
What different suites does Sprinklr AI offer?
Sprinklr AI offers a variety of product suites, including Sprinklr Service, Social, Insights, and a Marketing Platform with integrated Unified-CXM capabilities. Each suite focuses on different aspects of the customer experience management process.
What functionalities does Sprinklr AI provide?
In terms of functionalities, Sprinklr AI offers live chat support, omnichannel routing, conversational IVR, and community software among others. It also features conversational analytics and other utility features, extending its capabilities for social interaction and customer service.
How does Sprinklr AI contribute to social engagement?
Sprinklr AI supports social publishing and engagement, social marketing, customer advocacy, advertising, and conversational commerce. These features are aimed at enhancing social interaction and facilitating customer engagement on a variety of platforms.
What type of insights can Sprinklr AI provide?
Sprinklr AI provides insights through its social listening features, competitive insights and benchmarking, and product, location and visual insights. That means it can help companies understand their social media presence, how they stack up against competitors, and obtain deeper insights into their products and locations.
What marketing capabilities does Sprinklr AI include?
For marketing, Sprinklr AI includes content marketing and campaign planning, social advertising, and marketing analytics. These features aim to enhance marketing strategies, offer insights on ad performance, and facilitate the management of various marketing campaigns.
Does Sprinklr AI offer customer feedback management tools?
Yes, Sprinklr AI does offer tools specifically built for managing customer feedback. It uses AI technology to analyze feedback and inform more accurate and consistent decision-making support.
How does Sprinklr AI integrate AI in its workflows?
In Sprinklr AI, the AI technology is embedded into every workflow, action, decision, and interaction. This ensures that all aspects of the platform are intelligently optimized to provide an efficient, consistent and accurate customer experience.
What is Sprinklr AI's approach to customization and security?
For customization and security, Sprinklr AI offers extensive integrations, sandbox security, and APIs. Sandbox security isolates applications to prevent malicious or malfunctioning programs from harming the system. The APIs, on the other hand, allow for enhanced customization and integration with other programs.
What capabilities does Sprinklr AI have for contact center intelligence?
In the context of contact center intelligence, Sprinklr AI offers multi-faceted support. It has an agent platform, agent co-pilot, quality management tools, knowledge base platform and guided workflows. These tools are designed to aid in better management of customer feedback and facilitate effective contact center operations.
Does Sprinklr AI support live chat support and omnichannel routing?
Yes, Sprinklr AI supports live chat support and omnichannel routing. These functional capabilities aid in direct customer interaction, and ensuring that customer contacts are effectively routed based on preset conditions and criteria.
Sprinklr AI
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