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AI-powered platform for customer feedback analysis and issue detection
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AI-powered platform for customer feedback analysis and issue detection

Overview

Spiral is an AI-powered customer feedback platform that revolutionizes support data by detecting issues across channels, monitoring blind spots, and analyzing root causes. It intelligently classifies customer interactions into a unified taxonomy of actionable intents using AI, allowing users to track support, CX, and product issues in one place. Spiral's AI Agent answers tough support, CX, and product questions to improve processes, agent training, and product quality. It integrates with most CRMs and data sources to provide prompt issue detection and brings the data right back to you via a data feed.

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Access & connections

Where you can use spiralup.co.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • AI-powered customer issue detection
  • Unified taxonomy of actionable intents
  • Seamless CRM and feedback source integration
  • AI Agent for answering support, CX, and product questions
  • Real-time tracking and alerts

FAQ 6

What is Spiral?
Spiral is an AI-powered customer feedback platform that revolutionizes support data by detecting issues across channels, monitoring blind spots, and analyzing root causes. It intelligently classifies customer interactions into a unified taxonomy of actionable intents using AI, allowing users to track support, CX, and product issues in one place. Spiral's AI Agent answers tough support, CX, and product questions to improve processes, agent training, and product quality. It integrates with most CRMs and data sources to provide prompt issue detection and brings the data right back to you via a data feed.
How to use Spiral?
Analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata with Deep AI Research. Spiral classifies customer interactions into actionable intents, tracks issues, and alerts you to problems before they escalate. Add Spiral to your CRM and contact center to improve process, ops, agent training, and product quality.
What does Spiral do?
Spiral revolutionizes support data, detects issues across channels, monitors blind spots, and analyzes root causes using Deep AI Research.
How does Spiral classify customer interactions?
Spiral intelligently classifies all customer interactions into a unified taxonomy of actionable intents using AI.
What kind of data can Spiral analyze?
Spiral can analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata.
How quickly can Spiral be implemented?
Spiral can be up and running in days, adding an enterprise-grade AI analysis layer to your CRM and contact center.
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