Verdict

A quick read before you dig into the full page.

Best if: AI platform for enterprise technical support and issue resolution
Pick this when: AI platform for enterprise technical support and issue resolution

Overview

RunLLM is an AI platform built on 10 years of UC Berkeley research, designed for enterprise-ready technical support. It reads logs, code, and documentation to resolve complex support issues, debug code, and deflect tickets with expert answers at scale. The platform provides AI Support Engineers that learn comprehensively from an organization's docs, code, and customer conversations, delivering highly precise and trustworthy answers. It integrates with various tools like Slack, Zendesk, and Docs, and is capable of generating validated code, proactively updating documentation, and ensuring user success through follow-ups and smart escalations. RunLLM aims to significantly save engineering time, cut Mean Time To Resolution (MTTR), and deflect a high percentage of support tickets.

Access & connections

Where you can use RunLLM, and what it plugs into.

Platforms

Web

Integrations

Zendesk Slack

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

Resolving complex technical support issues
Debugging code and analyzing logs
Deflecting support tickets with expert answers
Comprehensive learning from docs, code, and customer conversations
Generating validated code and proactive documentation updates
Integration with existing support tools (Slack, Zendesk, Docs)
Customizable AI agents with distinct tone and behavior

FAQ 7

What is RunLLM?

How to use RunLLM?

To use RunLLM, users can provide a link to their documentation, and the platform will instantly begin building their AI Support Engineer. The trained agent can then be validated and deployed across various channels like Slack, Discord, Zendesk, or the company's documentation site to deliver instant, accurate support.

What kind of issues can RunLLM resolve?

RunLLM can resolve complex technical support issues, debug code, analyze logs, and provide expert answers at scale, covering everything from deflecting tickets to improving documentation.

How does RunLLM learn about my product?

RunLLM comprehensively learns from your documentation, code, and customer conversations, ingesting and annotating data to build deep product expertise and train a tailored AI model.

What integrations does RunLLM offer?

RunLLM integrates with various platforms including Slack, Zendesk, Discord, and can be deployed on your documentation site to deliver support anywhere.

What are the key benefits of using RunLLM?

RunLLM helps save engineering time, accelerate user adoption, discover insights from support interactions, scale support operations, reduce MTTR, and increase customer satisfaction.

Is there a free trial available for RunLLM?

Yes, RunLLM offers a free trial, allowing users to try it for free on their product and test it live in minutes.