Relyable

Relyable is a platform designed for automated testing, monitoring, and evaluation of AI Voice Agents. It enables users to quickly ship high-performing AI Voice Agents by simulating conversations, evaluating live calls, and providing instant notifications and detailed analytics. The platform offers native integrations with leading voice agent platforms like Vapi and Retell AI, and allows for the creation of custom test cases and personas to thoroughly assess agent performance.

To use Relyable, users first connect their AI agent, either through direct integration with Vapi & Retell using an API key or by manually uploading their prompt for custom agents. Next, they create test cases, often using AI to generate multiple scenarios. Users then define personas to mimic their target audience. These personas are assigned to generated conversation scenarios, and finally, automated tests are run to simulate hundreds of conversations, pushing the AI agent to its limits. The platform also provides continuous monitoring of live calls with real-time alerts and analytics.

Automated testing for AI voice agents involves evaluating the agent's performance, accuracy, and responsiveness using pre-defined scripts and test cases without human intervention. It ensures the voice agent understands spoken input correctly, responds appropriately, and handles various scenarios such as interruptions or errors.

Automated monitoring continuously tracks your voice agent’s performance to ensure it's functioning correctly at all times. With Relyable, every call is logged and analyzed, giving you full visibility into interactions and outcomes. You’ll receive real-time alerts if issues arise, so you can quickly address problems before they impact more users.

Automated testing is essential because manually calling and evaluating voice agents is time-consuming, repetitive, and prone to human error. Using AI to run these tests streamlines the process, making it far more efficient and scalable as your system grows. It also ensures more consistent, thorough coverage of scenarios, leading to better overall performance and reliability of the voice agents.

Calls are evaluated based on customizable test cases that you can define or generate from your system prompt to align with your specific business goals. Each interaction is automatically analyzed using a suite of built-in metrics, including latency, sentiment, and customer satisfaction. This allows for precise, consistent assessment of your voice agent’s performance across different scenarios.

Relyable offers native integrations with leading voice agent platforms like Vapi and Retell, with many more on the way. Connecting is simple—just use your API key and Agent ID to link your agent directly. For custom-built agents or those on other platforms, you can upload your prompt manually, and Relyable will route calls to your agent’s number while enabling real-time call monitoring through its API.

Relyable is for AI agencies, AI startups & enterprises. Agencies use it to deliver higher-quality solutions faster and unlock new revenue through client upsells. Startups and SaaS teams integrate and scale AI voice agents with dependable monitoring and iterative improvement. Enterprises with deployed voice agents rely on Relyable for continuous simulation, evaluation, and monitoring to ensure peak performance at scale.

Yes! Relyable is easy to use. It’s designed to help you quickly improve the performance of your AI agents with minimal setup. You can start running your first test calls in under five minutes.

Relyable's team has nearly two years of experience developing AI Voice Agents through their agency, Inflate AI, honing their expertise in building high-performing voice systems and realizing the critical importance of prioritizing evaluations.