proto.cx
All-in-one platform for local and secure AI, specializing in CX automation.
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Freemium
Free + from $245 / month
Verdict
A quick read before you dig into the full page.
- Best if
- You are enterprise and need: Citizen Support
- Skip if
- You need enterprise SLAs or a fully managed team plan right away
- Pick this when
- Freemium · Free + from $245 / month
Overview
Proto is the leader for inclusive CX automation and multilingual contact centre automation for enterprise and government. Deploy fast with AI assistants, livechat, ticketing, CRM and analytics. Proto AICX is an all-in-one platform for local and secure AI.
Best for
Short scenarios where proto.cx tends to shine.
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Citizen Support
Best for Enterprise
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Knowledge Sharing
Best for Government
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Customer Experience
Best for Financial Services
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Indoor Navigation
Best for Health Services
Example outputs 1
Sample generations and before/after results for proto.cx.
Access & connections
Where you can use proto.cx.
Platforms
Capabilities
What this tool accepts, produces, and is strongest at.
Highlights
- AI Assistants
- Inbox
- Livechat
- Ticketing
- People Management
- Analytics
- Channels
- Integrations
Show 3 more
- Data Privacy
- Platform Management
- Enterprise Max
FAQ 12
What is Proto AICX?
Proto is the leader for inclusive CX automation and multilingual contact centre automation for enterprise and government. Deploy fast with AI assistants, livechat, ticketing, CRM and analytics. Proto AICX is an all-in-one platform for local and secure AI.
How to use Proto AICX?
Deploy AI workflows tailored to your customer service operation and data sources. Train autonomous assistants with your knowledge. Expand access to customers across mobile apps, SMS, voice calls and messaging like WhatsApp, Viber and Telegram.
Can I downgrade my subscription?
You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.
Do interactions roll over to the next billing period?
No, any unused additional interactions expire at the end of the billing period.
Do you have a free trial?
Proto has a free forever plan with specific features and up to 1,000 interactions per month. You can set up and use this account in a few steps by clicking on ‘Try Free’ in the navbar on any website page or on the ‘Go Free’ button in the pricing table. Larger clients such as government agencies or enterprises who wish to try the entire platform before purchasing may be able to do so through discussion with your sales rep.
How is the pricing calculated?
The Proto AICX Platform plans are priced on the basis of the features within each tier and the number of interactions they include. While each plan comes with its own interactions limit, you can opt to purchase additional interaction bundles at $100 for 2,500 interactions on specific plans if you find that you’re reaching your interaction limit in any month.Enterprise plans start at $5,000/month (billed monthly) and have custom pricing for more than 100,000 interactions.
How long will additional interactions be available?
Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.
Is a credit card required for the free version?
No, you can start using the Proto AICX Platform without entering your credit card details. You will only be asked to provide your credit card details if you choose to upgrade to a paid plan.
Is there a limit for representative, AI assistants, people, tickets, channels, or languages?
Each plan comes with a specific number of AI assistants, channels, languages, and interactions. However, as long as utilised within the interaction limits, tickets and livechats are not limited.
What happens if an additional interactions purchase fails?
If your payment method is removed or the transaction fails, all outbound interactions will stop. This means that the AI assistants will no longer respond and your representatives will not be able to send interactions to customers. However, inbound interactions from customers will be received, and you can resume messaging once the billing issue is resolved.
What is the cancellation policy?
To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot. If you are on a paid plan, your subscription will continue until the end of the current billing cycle.
What payment methods are accepted by Proto?
Proto accepts credit card payments within the Proto AICX Platform. Alternative payment methods may be available for enterprise and government clients. https://meetings.hubspot.com/team-demo/30-mins for more information.
proto.cx
Free + from $245 / month