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Customer support

Productlane

Productlane is a customer support and feedback system for B2B companies built on Linear.

Source rating 5.0 (85) 3k views 3k/mo traffic 0 saves Unknown
Customer support Feedback management Linear integration
More categories (6)
Roadmap Changelog Customer Portal AI B2B Product management
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Verdict

A quick read before you dig into the full page.

Best if
You are product managers and need: Consolidating Slack channels for customer support
Pick this when
Productlane is a customer support and feedback system for B2B companies built on Linear

Overview

Productlane combines customer feedback management with a support platform, built on Linear, to help B2B companies close the loop on feedback and ship well-crafted products. It consolidates support channels like Slack and email, integrates with Linear for prioritization, and offers features like a customer portal, public roadmap, and AI suggestions.

Productlane screenshot

Best for

Short scenarios where Productlane tends to shine.

  • Consolidating Slack channels for customer support

    Best for Product managers

  • Managing customer feedback and linking it to Linear issues

    Best for Engineering directors

  • Providing a public roadmap for customers to view and provide input

    Best for Customer support teams

  • Creating a knowledge base quickly updated from conversations

    Best for Sales teams

  • Sending out in-app notifications of new Changelogs based on Linear issues

    Best for Marketing teams

Example outputs 1

Sample generations and before/after results for Productlane.

Productlane screenshot
Productlane screenshot

Access & connections

Where you can use Productlane, and what it plugs into.

Platforms

Web

Integrations

Linear Slack

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • Customer support inbox for Slack connect and emails
  • Bi-directional integration with Linear
  • Customer portal for roadmap, changelog, and requests
  • AI suggestions for matching Linear issues or projects
  • Custom data display from your database
  • Priority inbox

FAQ 7

What is Productlane?
Productlane combines customer feedback management with a support platform, built on Linear, to help B2B companies close the loop on feedback and ship well-crafted products. It consolidates support channels like Slack and email, integrates with Linear for prioritization, and offers features like a customer portal, public roadmap, and AI suggestions.
How to use Productlane?
Productlane allows you to support customers through various channels (Slack, email, widget), manage feedback, link requests to Linear, prioritize with AI suggestions, and publish roadmaps and changelogs to a customer portal.
What support channels does Productlane consolidate?
Productlane consolidates support channels such as Slack connect, email, and in-app feedback through a unified widget.
How does Productlane integrate with Linear?
Productlane offers bi-directional integration with Linear, allowing you to link customer requests to Linear issues, edit customer properties, and mark requests as important directly from conversations.
What is the customer portal?
The customer portal is a unified portal that brings your roadmap, changelog, and customer requests into one place, allowing users to mark issues as important and add context.
What kind of AI suggestions does Productlane provide?
Productlane provides AI suggestions for matching Linear issues or projects to customer requests, helping you prioritize effectively.
What integrations does Productlane support?
Productlane supports integrations with Linear, Hubspot, and Slack. It also offers a robust API for displaying database data on each conversation.
Productlane
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