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Free + from 12 EUR

Verdict

A quick read before you dig into the full page.

Best if
You are customer support teams and need: Automating customer inquiries processing
Skip if
You need enterprise SLAs or a fully managed team plan right away
Pick this when
Freemium · Free + from 12 EUR

Overview

NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.

NovaTalks screenshot

Best for

Short scenarios where NovaTalks tends to shine.

  • Automating customer inquiries processing

    Best for Customer support teams

  • Improving support team efficiency

    Best for Sales teams

  • Boosting sales through messenger communication

    Best for Marketing professionals

  • Providing 24/7 customer support

    Best for Startups

  • Personalized customer experience

    Best for Big Enterprises

Example outputs 1

Sample generations and before/after results for NovaTalks.

NovaTalks screenshot
NovaTalks screenshot

Access & connections

Where you can use NovaTalks, and what it plugs into.

Platforms

Web

Integrations

X / Twitter Instagram Telegram WhatsApp

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • Omnichannel platform
  • AI chatbots for automation
  • Single shared inbox
  • Big Data Text Analytics
  • Quality Reviews
  • Data Reporting
  • Client portfolio management

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FAQ 6

What is NovaTalks?
NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.
How to use NovaTalks?
Companies can register for a 7-day free trial to test the platform. They can connect their social channels, set up personalized chatbots, and manage customer inquiries from multiple channels in one dashboard. The platform also offers a demo version for viewing all functions and tools.
Is there a trial period to test the platform?
Yes! In order to test NovaTalks platform on the trial period you have to fill in the form or message one of our agents in the chat. You will receive 7 days of free period with your account, where you can test all of the functions, set all of the messaging channels you need.
What file types does the platform support?
The platform supports images, videos, documents and emojis. This means you would be able to exchange screenshots, documents scans, video reports etc.
How does technical support work?
After being connected to NovaTalks platform you would get your personal technical specialist, who would be there for you every step of the way to answer your questions and provide any required information to use the platform to the full potential.
Is there a limit on the number of connected agents?
At the moment there is no limit on the number of agents you can have for your customer support. Register for your 7 day free trial period and let us know how many agents you would like to connect.
NovaTalks Free + from 12 EUR
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