lumenvox.com
Conversational AI platform automating support with virtual agents, agent assist, and process automation.
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Overview
Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.
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Platforms
Capabilities
What this tool accepts, produces, and is strongest at.
Highlights
- Intelligent Virtual Agents
- Agent Assist + Live Support
- Campaigns + Workflows
- Conversational AI (Speech recognition, branded voices, sentiment and biometrics)
- Insights + Analytics
- Security + Integrations
FAQ 12
What is Capacity Conversational AI Software?
Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.
How to use Capacity Conversational AI Software?
To use Capacity, request a demo to see how the platform works and set it up to match your needs. The platform offers various products and solutions that can be integrated into your existing systems, such as CRMs, helpdesks, and chat platforms.
What is Capacity Conversational AI?
It’s a smart voice and chat system that helps businesses answer questions, solve problems and talk to customers automatically and naturally.
How does Capacity Conversational AI improve support speed?
Conversational AI gives fast, accurate answers right away—no waiting, no transfers—so your team can help more people in less time.
Can Capacity Conversational AI understand emotions?
Yes. Conversational AI listens for tone and words to figure out how someone feels, then adjusts its responses to be more helpful and human.
Does Capacity Conversational AI work in multiple languages?
Yes. Conversational AI can understand and respond in many different languages, helping you support more customers around the world.
How secure is Capacity Conversational AI?
It protects every interaction with strong security tools like voice ID and fraud detection, so only the right people get access.
Can I create a custom voice with Capacity Conversational AI?
Yes. You can build a one-of-a-kind AI voice that matches your brand’s sound and personality using just a few hours of audio.
Where can I use Capacity Conversational AI?
You can use conversational AI in phone systems, apps, websites and chat tools—anywhere you talk to your customers.
Will Capacity Conversational AI work with my systems?
Yes. Capacity connects easily to your current tools like CRMs, helpdesks and chat platforms, so you don’t have to start from scratch.
Can I run Capacity Conversational AI on-premise or cloud?
Yes. You can deploy Capacity in the cloud, on-premise or a mix of both—whatever works best for your contact center setup.
How do I start using Capacity Conversational AI?
Just request a demo. We’ll show you how it works and help you set it up to match your needs.
lumenvox.com