Promote Sign in Sign up
Visit website Sign in to save

Verdict

A quick read before you dig into the full page.

Best if
You are contact Center Leaders and need: Sales Performance Improvement
Pick this when
AI-powered contact center intelligence platform for customer insights and automation

Overview

Level AI is a contact center intelligence platform that uses AI to uncover customer insights and drive business outcomes. It enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations. Level AI's AI uses semantic intelligence to understand support interactions to improve contact center team performance.

Level AI screenshot

Best for

Short scenarios where Level AI tends to shine.

  • Sales Performance Improvement

    Best for Contact Center Leaders

  • Regulatory Compliance Monitoring

    Best for Agents

  • BPO Quality Consistency

    Best for CX Leaders

  • Financial Services CX Innovation

    Best for Contact Center Leaders

  • Healthcare Patient Experience

    Best for Contact Center Leaders

  • Retail Shopping Experiences

    Best for Contact Center Leaders

  • Insurance Customer Peace of Mind

    Best for Contact Center Leaders

  • Collections Debt Recovery

    Best for Contact Center Leaders

Example outputs 1

Sample generations and before/after results for Level AI.

Level AI screenshot
Level AI screenshot

Access & connections

Where you can use Level AI.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • 100% Auto-QA
  • Voice of the Customer Insights
  • Personalized Agent Coaching
  • Contact Center and Business Analytics
  • Real-Time Agent Assist
  • Agent Screen Recording
  • Agent GPT
  • iCSAT
Show 2 more
  • Generative AI Innovation
  • Integrations

People also view

Tools that often show up alongside Level AI in collections and comparisons.

FAQ 7

What is Level AI?
Level AI is a contact center intelligence platform that uses AI to uncover customer insights and drive business outcomes. It enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations. Level AI's AI uses semantic intelligence to understand support interactions to improve contact center team performance.
How to use Level AI?
Level AI integrates into your existing contact center stack. It analyzes customer interactions across various channels to provide actionable insights, automate tasks, and improve agent performance. You can request a demo to see it in action.
What is customer intelligence?
Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
How can customer intelligence benefit my business?
Personalize customer experiences: Tailor your offerings and interactions to individual needs. Identify customer trends: Gain insights into emerging preferences and market shifts. Improve product development: Create products and services that resonate with your target audience. Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service
What is conversational intelligence?
Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
What is service automation?
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like: Real time AI assistance for agents, Post call disposition, Scoring agent performance in customer interactions, Automated identification of unknown customer pain points
What is Level AI?
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
Level AI
Visit website