Verdict

A quick read before you dig into the full page.

Best if: AI customer service assistant that handles hold times and negotiations
Pick this when: AI customer service assistant that handles hold times and negotiations

Overview

Freebot is an AI-powered service designed to handle customer service interactions on behalf of users. It navigates phone menus, waits on hold, and negotiates with companies to resolve customer issues, freeing users from the frustrations of traditional customer service processes.

Access & connections

Where you can use Freebot.

Platforms

Web

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

AI-powered customer service negotiation
Automated phone menu navigation
Hold time management
24/7 availability
Text updates and call joining

FAQ 7

What is Freebot?

How to use Freebot?

Users share their issue with Freebot, and the AI handles the interaction with the company's customer service system. Freebot then alerts the user when a solution or a real human representative is available.

How does Freebot handle my customer service issues?

Freebot uses a specialized AI model trained on thousands of successful customer service interactions. Our system has learned what works and what doesn't when resolving issues with various organizations. It applies these learnings to efficiently navigate customer service systems and advocate for the best possible outcome on your behalf.

Is my information secure?

Yes, we use enterprise-grade encryption to protect your data. We only collect the information necessary to resolve your specific issue with the organization, and our systems are designed with privacy and security as top priorities.

How much does it cost?

New users receive free credits to try the service. After that, pricing is based on the complexity of your issue. Our users typically save significantly more through bill corrections, credits, and time saved than they spend on our service.

What if Freebot can't resolve my issue?

If Freebot is unable to resolve your issue, we'll refund your credits. Our model is continuously improving based on real outcomes, which is why we maintain a success rate of over 90% with customer service issues.

How long does the process take?

Most issues are resolved within 1 hour. After your initial call with our assistant, our system works behind the scenes to contact the organization and resolve your issue. You'll receive updates on your progress throughout the process.