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From $249/mo billed annually, or $269

Verdict

A quick read before you dig into the full page.

Best if
AI Customer Support Automation platform for efficient ticket resolution and onboarding
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You need a free plan with no credit card
Pick this when
Paid · From $249/mo billed annually, or $269

Overview

ChatBees is an AI Customer Support Automation platform that enables users to chat across data sources, PDFs/CSVs, websites, GDrive, Notion, Confluence, and more. It aims to provide high-quality support, scoring 4.6 versus OpenAI Assistant's 3.4, to 10x efficient customer support and employee onboarding. ChatBees helps to 10x the speed of customer ticket resolution and boost customer satisfaction through AI Customer Support Automation.

ChatBees.AI screenshot

Access & connections

Where you can use ChatBees.AI, and what it plugs into.

Platforms

Web

Integrations

Notion

Capabilities

What this tool accepts, produces, and is strongest at.

Highlights

  • AI Ticket Agent
  • AI Chat for Confluence
  • Conversational AI Chatbot
  • Enterprise Search Engine
  • RAG as a Service
  • Knowledge Graph Generation
  • AI-powered ticket categorization
  • Actionable insights for support agents

FAQ 9

What is ChatBees?
ChatBees is an AI Customer Support Automation platform that enables users to chat across data sources, PDFs/CSVs, websites, GDrive, Notion, Confluence, and more. It aims to provide high-quality support, scoring 4.6 versus OpenAI Assistant's 3.4, to 10x efficient customer support and employee onboarding. ChatBees helps to 10x the speed of customer ticket resolution and boost customer satisfaction through AI Customer Support Automation.
How to use ChatBees?
To use ChatBees, you can build knowledge graphs from your tickets, train a private AI on your knowledge base (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive), and then ChatBees will automatically analyze and research incoming tickets, providing actionable insights directly in your ticket system and copilot the support agent to resolve the ticket quickly and efficiently.
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine this information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.
What are the benefits of AI customer support, for companies?
Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights.
How does ChatBees Pay-as-you-go work?
ChatBees provides a pay-as-you-go model for API usage, allowing you to develop your application with ChatBees API without any minimum or monthly fees.
What are Flex Tier Paid Add-ons?
ChatBees offers native Website Chatbot, Slackbot, and advanced features to help you get started without coding. A small monthly fee applies for these add-ons.
What does $20 cover for API usage?
$20 covers 1,000 chat/search messages. Typically, 1 million tokens can handle about 5,000 pages of PDFs, so $20 can manage approximately 50,000 pages.
ChatBees.AI From $249/mo billed annually, or $269
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